Cricket Wireless Authorized Retailer in Kailua Kona is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly and professional attitude of employees like Lala, Ariana, and Miracle, who go above and beyond to help with phone needs, plans, and promotions. Many reviewers mention their loyalty to this store, citing consistent positive experiences over years. The staff is known for explaining everything clearly, handling busy times efficiently, and making customers feel valued. They assist with a variety of services, including getting new phones, fixing issues, and discussing promotions like trade-ins and leasing options through partners like Progressive. Customers highlight that this location is their go-to for all Cricket needs, praising its helpfulness, thoroughness, and personalized care. Overall, the store is viewed as the best place for Cricket Wireless services in the area, with staff that are friendly, professional, and dedicated to providing a smooth, satisfying experience.
Ariana & Miracle was the BEST!!! Customer Service was through the Roof! Made our Cricket experience easy & smooth. Mahalo for the Love.
July 2025
She was so professional ans sweet and explained all I needed to know so I could understand what I had to do. And helped get my service back I love cricket and not going anywhere. This girl was amazing thank you for having her. I appreciate how thorough she was .. ❤️❤️
June 2025
Arianna was excellent, she was very helpful with all needs and very knowledgeable of her job, she handle the little rush she had there at the store very professional and in a timely manner. Will continue to visit her and their store for my cell phone needs
