The Verizon store in Kailua Kona provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place online orders for pickup, delivery, or free two-day shipping. The store is noted for its fantastic, helpful, and eager team members who deliver great customer service and make the process easy. Staff are described as kind, patient, experienced, and calming, with good knowledge. They answer all questions, explain everything perfectly, and help customers get set up and out the door quickly, even during busy times. Reviews highlight smooth experiences porting numbers from previous carriers with no hiccups and handling urgent needs, like phone replacements, with speed and attentiveness. The overall experience is reported as deeply satisfying, with a team that makes the business look fantastic.
I want to express how satisfied we were with the service we received from ELI who worked with Verizon at the Makala site in Kailua Kona. She is very kind and so helpful!
August 2026
Very helpful and friendly. Set me up with a replacement phone and helped me upgrade with deals I didn’t even know was available to me. Adjusted my plan. Left with new phone and a WiFi plan grouped together. I was able to get rid of comcast and paying less now and got more. Very happy with my visit.
June 2026
I was in a hurry. Alex got me in and out FAST so I could make my plane!
