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“My first experience wasn’t the best but I was dealing with a new employee that wasn’t familiar with the process and it was a lot of misunderstanding between both parties but I got a call from the property management and she was very polite and professional and cleared up all of my grievances I would definitely recommend this location to anyone looking for local storage options 5 star service, clean and secure location. Mahalo 🤙🏾”
“⭐⭐⭐⭐⭐ Review
“I want to take a moment to thank Melissa Dematos for her outstanding customer service. From the very beginning, she was kind, patient, professional, and always willing to help. Moving and storing belongings can be stressful, but Melissa made the entire process smooth and easy. She went above and beyond to answer my questions and make sure I had everything I needed.
Her positive attitude, genuine care, and dedication to helping customers truly stand out. People like Melissa make a big difference, and I am very grateful for all of her support. Thank you, Melissa, for being such an amazing person and for providing excellent service. Extra Space Storage is blessed to have you on their team!”
“Cookie was patient and kind she showed me different size storage and I was able to choose the correct size for me. I really appreciate that kind of customer service. She is a remarkable person and I appreciate her for doing Her job at her best”
“Big thanks to Kathy for helping me that day. She made it a very quick process and nice experience overall with showing and payment. I am happy with the proper space and good lighting. Easy access.”
“I really appreciated the help and customer service from Reah and the team. When I had questions about changing units and called, they picked up the phone immediately and made it super easy. It’s nice knowing that the people behind this service are good people. I plan to stay here as long as I need storage.”
“The workers are very friendly and helpful. I just wish I knew that it closes at 6pm. Now that all my belongings are there, I can't seem to go to another storage facility, it's too much work. So I'll schedule getting there before closing just to get stuff. And mine is quite pricey at $350. I might try and get a new one that's cheaper and open 24 hrs.”
“We had to store a kayak same day and first tried renting a unit online at a chain storage unit company where there was no one on site and their elevator couldn't fit our kayak so we couldn't use the unit we rented. The second unit we tried in the same building was around a corner that was too tight to fit our kayak around. I suspect we're going to have a major headache canceling or getting refunds for those units.
We found A–American Self Storage online and talked to Nickky by phone. She had us in a convenient ground level unit in less than an hour, at a lower rate than the other units we had tried to rent. Super appreciated the help of a human who was willing and able to help us out on short notice and offered us water to boot. Not sure how often we'll need storage units in the area in the future but when we do this will be the first place we go.”
“The lady that's working here was extremely very friendly, accomodating and helpful to everything I asked and needs. Cheryl is a gem, she simply the best. Also to Orlando who works at the South King location where I originally had a reservations but recommended me in Waiakamilo Road because I needed a later closing time which is 9pm. He is friendly, funny and did his very best to accomodate all my questions and needs. Thank you Storequest!”
“We were helped by Paris in the office!! Showed us multiple units with ease and got us setup in under 20 minutes. Highly recommend renting with them. Especially this location. Ask for Paris!”
“Great customer service. The same person who booked my reservation was the same person who checked me in and out. I can’t remember her name but super kind and explained everything really well.”
“I currently use this storage facility in Honolulu. It’s well-maintained, and easy to access. As someone in the cleaning industry, Pricing is reasonable and no issues so far.”
“Hau was amazing! She made the process of getting my storage unit very fast, easy, and pleasant. She was professional, kind, and helpful from start to finish. I really appreciated her great customer service and positive attitude. Thank you, Hau, for making the experience smooth and stress-free!”
“Leinaala at Kaneohe Public storage was so helpful, knowledgeable, effervescent and patient. She helped us sign up for a rental space and taught us how to navigate the app. A dedicated employee. We appreciated her. Ed McInerny and Napua”
“We needed a container for our business. They delivered to our site, we rented a very high quality container for a great price.
They are a very good group of people with high ethics & a great service that they provide.
If you are in the market to Purchase or Rent a container, they are the company to call.
Great prices, Great people.
Dean & Dan are a class act.”
9:30AM - 5PM
46-004 Kawa St, Kaneohe
Self Storage
“Ms. Hau was wonderful. She walked me to see the unit and provided valuable information needed for the smooth rental move in. Hau helped processed my online profile and payment. Unit and facility was clean. Definitely 5STARS. Teddy”
“Roxanne was my contact to Pac-Ex and her proffessionalism and kindness were outdone only by her customer service and follow-up skills. "Roxanne, thanks for everything you've done. I love your devotion and your dedication to satisfaction. I will come again!”
“I have been a renter at this specific Hawaii Self Storage for a few years and must say things are so well run here I may never leave.
First off, the facility is very clean. There's been times I come in the morning and see BJ walking the floor with a dust mop and he's the manager. Nothing better than seeing the manager doing these tasks themselves.
Convenient...easy to use app to enter the facility. Safe and secure parking. Central location in town.
Responsive...any questions I have Ash will have an answer to or get it and responds back quickly and with a smile. Any issues I feel like I can bring up and BJ will get it resolved or find a work around. Laine is friendly to talk to and always checks on me to make sure things are going well.
Cost...reasonably priced but of course who wouldn't want things cheaper lol
All in all a great run facility and a place I have referred several people to as I trust they will be taken care of”
“Went here briefly to rent the U-Haul cargo van. The gentleman that helped us was so friendly, outgoing, and helpful!!!! I believe his name is Jarod. He was quick in processing the paperwork to rent out the cargo van. We were in and out. Returning it was just as easy.”
“A terrific experience. Walked in, picked up van, did the job, and returned the van without a hitch. Job done. Happy customer. Staff was friendly and helpful. Excellent value. I'll be back.
Speedy check-in and check-out... staff was attentive and professional. Garage is clean and secure. This was my fourth rental at this location; I know there will be a fifth before too long. Thanks for the fine service.”
“Kaimuki Self Storage has been an excellent experience from start to finish. The facility is clean, secure, and well-maintained, with easy access and convenient hours. The staff is friendly, professional, and always willing to help with questions or logistics. The units are well-lit and climate-controlled, which gave me peace of mind about my belongings. Pricing is fair for the location, and the process of moving in and out was smooth and hassle-free. I’d recommend them to anyone in Honolulu looking for a reliable and safe storage solution.”
“PINTO and his crew where amazing! Made sure everything was packed heaviest to lightest and organzinged and labeled amazingly he let me see the truck being caulked and the labeles being put on to ensure quality. They even let me see how I wanted to have everything packed so I could ensure it was done to my standards and theirs providing feedback if he had felt something was wrong!. I would recommend them for your next pack out and move!”
“Charlotte was a great help. She knew exactly what size of unit I needed for my stuff when I described my needs. I was in and out in like 20 minutes.
Mahalo Lockup team!!!”
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“Nice people, sometimes need to look twice for packages in the back. Feel clients get better care and attention with a far lower volume of people registered there on a daily basis. I like it small.”