AT&T Store in Kapolei offers a wide range of phones, tablets, smartwatches, and connected devices from top brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that come with nationwide 5G service at no extra cost. Customers have had positive experiences at the Kapolei AT&T Store, praising the friendly and helpful staff. Riku Olszewski, Kirk, and Barbara have been noted for their excellent customer service, patience, and ability to resolve even the most complicated issues. Customers appreciate the clear and concise explanations, as well as the comfortable and non-rushed atmosphere in the store. One customer had a particularly impressive experience, where the staff was able to solve a problem that had stumped them at three other AT&T stores and numerous phone calls. Another customer, who was on vacation in Honolulu, had their phone damaged by water and was quickly assisted by Barbara, who helped them get back up and running. Overall, the AT&T Store in Kapolei is praised for its knowledgeable and friendly staff, who go above and beyond to ensure customer satisfaction.
Rod was amazing fast friendly extremely helpful toke the time to walk me through the entire trade in process reset the phone nothing but pure aloha. I recommend this store to everyone. Manager was warm friendly
July 2026
Leny was fantastic! She is professional, personable, and made me feel welcome as she expertly assisted me with my service issue. I am grateful for her help and I highly commend her for her outstanding service. Mahalo!
July 2026
Dee from Kapolei Marketplace was really sweet, relatable, efficient and made getting my new phone very memorable! She definitely will get another visit from me in the near future. Sorry my survey I accidentally clicked on 1 instead of 5 for the first question.