Verizon's Kapolei store offers a range of services for mobile, 5G home internet, and business needs. Customers appreciate the convenience of online ordering with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The store staff receive mixed reviews; many highlight positive experiences with helpful and friendly representatives like Lena, Shan, and Jordyn, who assist with phone purchases, setups, and troubleshooting. Lena was praised for her professionalism and patience when helping a customer choose a new iPhone 15 Plus without being pushy, while Shan provided valuable assistance in switching phones and setting up new devices, even when complicated. Jorge, the store manager, was recognized for his understanding and exceptional help, especially when customers needed extra support before a flight. However, some reviews mention less positive interactions, noting a lack of personality and friendliness from certain staff members. Overall, the store is seen as a place where staff can be very helpful and accommodating, with positive experiences often centered around attentive service and expert assistance.
Came in with a broken phone and Sia took the time to assist me thru the claim process from start to finish. Very helpful, thank you!
May 2025
I am on vacation and my phone stopped working. Thought I’d definitely be purchasing a new phone but the technician got it back up and working perfectly. Very efficient and quick. I’d give a higher rating if I could.
December 2023
Just got my new I phone 15 plus. Thanks to Lena my sales representative, she is awesome. She helped me make the decision to change phones without being pushy. Her professionalism and patience was refreshing. Thanks Lena.
