Financial Advising near Kapolei, HI

“I want to share the life-changing experience I had with my First Command Financial Advisor, Katherine Holmes. She came to my rescue during a very difficult time in my life. My husband passed away suddenly in June of 2020. After his death, I felt overwhelmed with the responsibility of single-handedly supporting our family and I wasn't sure what steps to take next.I walked into Katherine’s office broken, exhausted and lost. She recognized my pain and guided me with compassion and kindness as we developed a financial plan for my family’s future. It felt as if my late husband was in the room as we worked together to continue the legacy that he had worked so hard for after 17 years of military service.Katherine was very knowledgeable and had all of my late husband’s accounts and financial goals on hand. She knew exactly how to allocate the funds from his First Command life insurance policy so that our future would be protected. My family and I are very grateful for Katherine and for the team at First Command for acting as our “financial first responders” during our time of need.– Katie Lyckman”

“Busy, busy, busy!
They open at 9 AM and the lines start at 8:30 AM. Lines for bank tellers, business ops, and even the drive-thru ATMs.
Always efficient and quick though. Lots of long time staff who know what to do.
Parking is tight but never impossible. Might have to walk an extra minute or two.
Otherwise this location services its purpose in the busy Pearl City, Aiea area.”

“I want to give positive feedback to Ms. Maile Perreira of Ewa beach branch as she provided excellent service and helped my parents with their request quickly and professionally. My parents would like to send their appreciation for the good customer service she provided today. She has been very helpful and patient all through out the transaction.”

“This is the place my family does it's banking. I can't complain. I usually come early before the lunch hour to avoid the lines that form during lunch and in the afternoon. Staff is usually friendly. Usually we say hi to Eliza when coming here to deposit and what not. Haven't had too much trouble coming here. I wish tellers were more consistent. There are always new faces. There has to be a way to convince people to stick to a job. Not only that, new tellers are nervous so tend to talk story more. I see why the previous reviews talk about the lines being long. Perhaps the proper training on how to move the line will help. The guy in front of me was rolling his eyes as the teller was talking story with a couple. If there is a long line, conversations with customers should be brief. Have consideration for those people waiting for service. Another thing about this place is the parking lot. It needs to be repaved and restripesd. I can barely see the lines in order to park the car.”