O'Reilly Auto Parts store #5963 in Kihei, Hawaii, offers a wide range of auto parts, tools, and accessories, along with free store services such as battery testing, wiper blade and bulb installation, fluid recycling, check engine light testing, and a refundable loaner tool program. The store is known for helpful and friendly staff who go above and beyond to assist customers. One reviewer highlighted the exceptional service received during a battery issue, praising staff members for their diagnostic help and positive attitude. Another customer appreciated the staff's willingness to help find the right wiper blades, with employees offering options and quickly installing the new blades, making the experience smooth and efficient. The employees, including a helpful young man who speaks Spanish and another who assists with installing parts, are recognized for their kindness and dedication. Despite some minor issues like lack of stock for specific needs or occasional miscommunication, customers consistently commend the helpfulness and knowledge of the staff. An especially positive experience involved staff members demonstrating genuine kindness and extra effort, making customers feel valued and encouraging loyalty. Overall, the Kihei store provides excellent customer service, with employees who are knowledgeable, friendly, and eager to assist with any auto needs. Whether customers need basic supplies or assistance with repairs, O'Reilly Auto Parts #5963 is a trusted place to find quality parts and receive helpful service in a welcoming environment.
Had a great experience at O'Reilly thanks to Kyle and Annie! They were so helpful with a battery and alternator situation. They have my repeat business. 🙏 Also had a battery issue on my second car and Frank the manager went above and beyond. Thank you!
January 2026
Mahalo Cassie! When one of your coworkers would have given up on helping me you went above and beyond. Thank you for taking the consideration of others.
August 2025
Virgie and the crew are super helpful with their knowledge and patience with the elderly lol :)
