Budget Car Rental provides a straightforward rental service with experiences ranging from quick and easy to involving significant wait times at pickup. Customers note the location opens at 5 AM, with shuttle service sometimes running slightly behind, but it is generally sufficient for early flights at the nearby small airport. The return process is often described as seamless. Staff receive high praise for being professional, friendly, patient, and focused on problem-solving, contributing to positive customer service experiences. Some practical advice from reviewers includes ensuring your hotel has working charging stations if renting a Tesla, as they can be limited and slow on the island. They also recommend thoroughly cleaning the car of sand before return to avoid fees and photographing the vehicle at check-in and check-out. Common suggestions for improvement are faster pickup and check-in processes, possibly via an app or kiosk, and providing entertainment in the waiting area to improve the customer experience after a long flight.
