Appliances in Pearl City, HI

“I had ordered a bunch of items online with Home Depot, Store 1702 in Pearl City, HI. I got the emails and text messages telling me that my order was ready for pickup. When I first arrived in parked in the "Curbside Pickup" area, I was approached and asked for my order number and ID. When they found out that I had a lot of items to pickup and some of these items were very large, they asked me to pull up to the PRO area and see one of their employees in that section. I was approached by an employee, Denny Whitworth. He was very polite and asked if I needed help. I explained to him that I was there to pick up an order. He explained to me that the concrete that I was picking up was very heavy and didn't think my Toyota truck would be able to carry the entire order in one trip. He hand-carried the 80# bags of concrete and loaded them one at a time onto my truck bed. We took about 15 bags on the first trip and the truck struggled with that. When I returned the same day, he hand-carried another 19 (80# bags) into my truck. Each time I came back, he was there with a smile and helped me each time with the greatest customer service. He works hard and quick. He's very attentive and goes the extra mile by really helping out the customers. He's a great employee and you guys should see about making him a manager. He's a hard worker, very polite and you can tell he's smiling under his mask (COVID-19). Awesome guy and I'll be sure to tell him "howzit" each time I come to this store. Great work etiquette...”

“Got great deals, even got a discount on a damaged plant I wanted but didn't want to pay the full price just in case it didn't make it. They also reminded me to keep the receipt and I can bring the plant back for a return if it died. I love Home Depot. The store is great and the employees are even better. My favorite adult toy store. I can't go there without buying something. All my home care and garden needs all in one place. Thank you Home Depot!!”

“Bought a stack washer dryer from Home Depot Got it delivered on Feb 14. Delivery man said not enough power so hired an electrician. Electrician said the washer hose not set up properly so called Home Depot again to come out and check. Delivery man. said to call Whirlpool because drain hose broken. Then for days and weeks and hours on the phone began! WHAT A WASTE OF TIME! Majority of the operators sounded like you woke them from a nap! One day the wait time was 1 hr!After all that run around I called Home Depot for help. Demanded I speak with a manager. Finally one called me back 3 days later and said she would look into it that day. Then the next day I got a call from Newtown Appliance, Carl. He said he would go out and check on it. That afternoon he went out and fixed it! The delivery men did not hook it up properly like the electrian said! It took almost a month to get it hooked up!THANK YOU SO MUCH TO CARL OF NEWTOWN APPLIANCE!!!”

“On March 26 we were replacing flooring that got water damaged from the Kona Low rains and received very helpful and professional customer service from William in the Flooring Department. We brought in a piece of flooring to try to color match and he knew from memory exactly what color would be closest, showed it to us, and helped us load up 7 heavy boxes, no problem.

We also had to replace an exterior door and William knew all about doors too and didn't hesitate to assist us. We weren't sure if we had the right door that we needed but we talked about measurements and safety/security and he reassured us we chose correctly. However, when we went to the Door Department prior, there were 2 sales associates sitting at desks, one guy was older and heavy set on his computer, the other younger and he looked stoned playing with office supplies in his desk drawer. Both of them ignored us standing next to their desks until we politely told them we needed assistance replacing an exterior door. The fat hairy guy never got out of his chair but pointed to an aisle and said head to the backside and find them there. We were confused about finding the correct measurements and had a question about fire resistant doors so we went back to the sales guys. The stoned looking guy was there by himself still playing with office supplies and when we asked him if he knew what makes an exterior door fire resistant he never got up, mumbled the question back to us, then said so that's what you want to know right? We just walked away shaking our heads. Then we found William in Flooring and he approached us before we even needed assistance and we ended up having the most positive buying experience at Home Depot.”