“Came in to look at getting chicks for the first time and didn’t know exactly what I needed. The gentleman who was helping take care of the chicks assisted us tremendously. He took his time to explain everything to us and even took us around the store to get everything we needed. The only thing I wish is that the girls up front get more training in assisting customers as I’ve called and not getting proper responses. Lots of I don’t know, I can’t say when. Had to speak to the manager to even get answers for something very simple. Said they didn’t have chicks but went there to find they had a ton of them and no they didnt just receive them either.”
“We bent an axle on our 39ft toy hauler traveling from Alaska to Florida just outside of Boise and noticed the problem outside of Idaho Falls. Called in the morning and spoke with Leon in the service department and he had the axle by the time we arrived. Let us plug in overnight and park on site. Repairs were done the next day by Matt. Everything is working well and we could not be happier with the prompt and quick service they gave us to get us back on our journey! Price was right and the service was above and beyond! Huge thank you!!!!”
“We absolutely love working with the team at Falls Plumbing. Jim, Chris, Jay, Dean have been instrumental in the success of Great Divide Earthworks. Since 2015, Falls Plumbing's inventory on hand, service, know how, and delivery has kept our projects on time, and provided solutions to jobsite problems we've encountered. I wouldn't hesitate to entrust your plumbing needs to Falls Plumbing!”
“The people who work here are always so helpful. They take the time to help you find the perfect product for whatever situation you might be dealing with. I would highly recommend their services.”
“Prices seem competitive, I wish they had a better selection on items. They do not have lumber at this spot, but I guess there are other options in town for that.”
“Aaron was great in helping me get the parts I needed to complete my sprinkler system. He explained how the different parts went together and pros and cons of different pieces of equipment. Great customer service!”
“Great place to go for landscaping projects...large selection of sprinkler systems. Why go to Lowes or Home Depot when you can go here for better quality. They also have pavers, edging materials. Anything to get you started on your projects.”
“This is what a hardware store is supposed to be. Great people, quality products and a good selection. They've had what I needed to finish a project every time I stop in.”
“The lady named Fran in the garden center is a genius. She can help you with your pond, your veggies, flowers, trees and yard. I swear she is a walking, talking, smiling Botanist’s encyclopedia!! Her customer service skills are impeccable. PLEASE give that lady a raise!!! She is worth it.”
“Erin is the best. She goes above and beyond for you. Have been buying appliances at another retailer but no more we will only buy from Erin from now on. THANK YOU!!”
“Excellent place to buy fairy odd parts that you wouldn’t find anywhere else. Great selection of Proto, dewalt and other name brands. other name brands I love this store I could be in there for hours looking at every little thing they have”
“This store is so much better to deal with than the Home Depot down the street! We had the best experience with Amanda in customer service. We were having issues with ordering on line and we live almost 3 hours away. My husband talked to Amanda and told her that I had some health issues and he was worried about me having to collect all of the electrical supplies that we needed. This amazing young lady collected all of the supplies for me after finding me a nice comfy chair and a bottle of water. Amanda went above and beyond amazing service!”
“2 draw backs with this store. Size and check out registers. It takes no time at all before people are lined up down the aisle waiting to pay. And if you need anything on that aisle that people are waiting in, it's better to wait. The store could be bigger, but it is what it is.”
“This company is extremely professional and are willing to do anything to service the customers correctly. We have been serviced by Will and Chance and they know us and our needs and take care of us.”
“Your young lady, paint specialist is amazing! She helped us choose the correct paint. After color matching, we were amazed at the color match. The attached picture shows half a door painted.”
“I drive past Home Depot now. I love the rewards program. Spent 4k on new appliances and got a tidy sum for a few extra things I wanted. Store is clean and friendly.”
“I needed a new weed eater head for my Stihl Weed eater. I was a little confused on what to buy. The employee there, which I don't remember his name was able to steer me in the right direction and alevate my worries. My 15 year old Stihl has never worked so well. Thanks.”