CapEd Credit Union in Boise, Idaho, offers a welcoming environment with friendly staff dedicated to assisting members with their financial needs. The Thunderbolt branch, located at the corner of West Franklin Road and South Cole Road near the Boise Connector, provides services such as mortgages, auto loans, business accounts, and shared branching for both individual and business members within the CO-OP network. Many members appreciate the benefits for those starting their financial journey or already established, noting the helpful and kind employees who create a friendly atmosphere. However, experiences with business accounts have been mixed. Some business owners find the process of making deposits time-consuming and inconvenient, as tellers often lack the authority to handle larger deposits and need manager approval, which can cause delays. There are also reports of suggestive selling without understanding the business’s needs and concerns about confidentiality during transactions. Despite managers listening to feedback, some members feel that their business needs are not prioritized, leading to dissatisfaction and, in some cases, account closures. On a positive note, members have praised individual staff members for their patience and helpfulness, especially when assisting with technical issues like accessing accounts on mobile devices. Overall, while the branch is known for friendly service and benefits for personal banking, some members feel that CapEd does not adequately support business customers, and their experiences vary depending on individual interactions.
Sarah took the time to help me open a CD when the branch was busy. She didn't have to but it really meant a lot to me. She had excellent customer service and went above and beyond. Very good experience. I plan on making this my home branch!
May 2025
Pleasant staff and comfy building for all your$$ needs
May 2025
Ayobami was so kind and efficient, made my experience and my day!
