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“I came in from Twin Falls, and visited this bank last week. I wish I remember the names of the two individuals that helped me! They were so nice, and helpful! If I were ever back in the Boise area, this would be my bank!”
“We went into the bank and met the loan officer, Chase, and he worked with us and helped us in every detail that had to be done. If I couldn't figure out what the message wanted me to do, I would go into the bank and he would help me. Always so professional and willing to help and they knew their job and answered every question we had written down. It took longer than we thought it would but he kept us updated with each step. Another loan officer, Kyle, was needed to work with us and he was great also. We always felt they were helping us to accomplish the task not just a job. Highly recommend Mountain America Credit Union. thank you very much.”
“Absolutely my favorite bank I have ever been into. Always a positive experience. Downtown Branch is super friendly and goes out of their way to be helpful. Haven't had service like this since 20 years back in small town Idaho!”
“I love this place. I have worked with Dean Emery twice now and both times he made everything scary feel so much easier. He is wonderful at his job and the best person I have ever worked with at a bank ever. Such a nice guy and all the other staff are always so welcoming as well.”
Closed
393 S 3rd St, Boise
Credit Unions
“Mountain America is really for their clients..customers..people...all in a nut shell. When I say people I mean us. It's a term of endearment describing us as family .. that's how they treated and treat me..w an understanding of circumstances and the grace they've had upon me that is done w professional staff! Thank you mountain America for all that you have done for me
Sincerely,
Bobby ?”
“Nicest, most helpful employees at any credit union. I've had 3 car loans through them, and decided they were so amazing, I transferred all of my accounts to them as well. Trai is especially helpful!”
“The employees are friendly with transactions. Josh is a great manager and helped me with an account hack that could have been a real problem. Thanks Josh for your efforts in this matter!”
“I really like pioneer credit union. The Broadway branch in Boise is the branch I use.
Ashley and Leiha know me by name and are super friendly. They complete my transactions professionally and help me with questions.
Great banking experience”
“The staff has been so kind to me. They have the best customer service that I have seen from a company in a very long time. When I stop by one of the branches after a long day of work it is nice to encounter a joyful smile and respectful attitude.”
“I had the best experience as Logan helped me. He was very knowledgeable and so helpful. He was kind and very professional!! Logan made my experience the best. Thank you!!!”
“Everyone at this branch is so good at what they do whether it’s a loan, a new account or investment/savings items needed. They will have your back. Love this credit union.
My wife and I have been members for 20 plus years. 5 stars.
Paul”
“I started a chat with Lindsey - complicated question that required them to search additional information. They handled it perfectly! I ran out of time and Lindsey concluded our conversation via text. Great way to handle banking questions.”
“I have had the good fortune and pleasure to work with Craig Christensen and his amazing team on several successful projects over the past eight years.I have been thrilled by the ease, fluidity, and professionalism of the funding process for each project, not to mention the exceptional responsiveness and communication.The last project was more complex and I was impressed that Craig genuinely listened, asked the right questions, and was willing to approve my project.Payette understands business and I know I can count on them if I need a quick close on a transaction!”
“The employees cheerfully spent 2 hours helping me consolidate my accounts into an easier grouping. They were all very helpful to me and to each other. They also provided excellent and cheerful assistance to other patrons when they came in, always leaving at least one worker helping me. They even sent me a nice thank you note. In other words they went over and above their call of duty.”
Open 24 hours
4601 S Farman St Bldg 309, Boise
Credit Unions
“ATM is NOT accessible to the public, only to active or retired military personnel with the proper credentials to gain access to base. If you are a civilian do NOT attempt to gain access to base you will be denied and turned around.”
“Went to use my debit card this morning and it was declined. Called customer service and they found a suspicious purchase so they blocked it. I didn't get charged and getting a new card same day. ICCU has always been 100% with me.”
“Great credit union/bank. Only think that they have bad against them is that their debt cards are now Mastercard and if you pay online your mortgage or rent. They charge 35.00 fee processing ?♂️?♂️ that’s 420.00 a year.”
“Great experience. My debit card was compromised during my recent trip to Reno. Stopped by Monday afternoon after teturning to Boisr. No wait, had a new card in 10 minutes. Always very helpful when I have to enter the lobby!”
“Kaelie deserve 10*, she was so patient with our difficult transaction , she is very careful with every little details , make sure she handed to us right change we asked for! this is why they are busy all the time! we love this bank a lot!”
“This week I bought my first car and got my first ever loan. After a very annoying process online with some misinformation from another ICCU employee, I was helped by an incredibly kind and patient employee. Kyler (and Kelly towards the end) spent about 5 hours working with me while I worked out co-signers and documents and fought the lenders for me. But in the end I got my loan and left with a check same day. Although I’m not impressed with the over the phone employee I’m extremely impressed with the service at this ICCU! Thank you Kyler!”
“The staff was incredibly helpful, and I was pleasantly surprised by the services offered, especially considering it's only a small window; ICCU never disappoints. Highly recommended!”
“Christian helped me with my transaction and got me to my financial service officer for my birthday financial review done by Maria who is just amazing! While I was there I interacted with so many other team members Aws, Zeke, Lo, Adam, Janine, Kenzie and last but not least Kyle! While Christian was helping me I got to speak to one of my favorite people there Chelsie. I was sad that I missed Catlyn but was very happy to see everyone else there.”
“Quincy and Soyla were very courteous and professional. They resolved my situation quickly, and I will be using this branch moving forward. Soyla, in particular, went above and beyond to ensure everything was taken care of.”
“Savanah at the ICCU front street branch was amazing. We had serious banking concerns with a mobile banking called AXOS who attempted to steal 89k from us. I very much appreciate the help Savanah gave us. She should be running the place”
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“Recently needed 5 years of my account statements and James came through. We had a couple of technical difficulties but every time I emailed, James came right back and my paperwork went in on time. Thanks for the great service.”