Metro by T-Mobile on Broadway Avenue offers unbeatable prepaid plans and a wide selection of 5G phones from top brands like Apple, Samsung, and OnePlus. The friendly staff is dedicated to providing excellent customer service, guiding customers through the best prepaid options with unlimited talk, text, and data. While the store generally receives positive reviews, some customers have experienced issues with phone activations and SIM card purchases. Some employees have been praised for going above and beyond to resolve problems, such as the manager who offered a significant discount and ensured a customer's service was working correctly. Other staff members, like Alex, Kayla, and Tetyana, are highlighted for their helpful and attentive assistance. Customers appreciate the store's competitive prices and the team's efforts to make the phone-buying and setup process easy and stress-free, especially for less tech-savvy individuals. Overall, Metro by T-Mobile on Broadway is a decent option for prepaid wireless services, with a mix of positive and negative experiences reported by customers.
Ian over here knows his stuff. He's a real one. He hooked us up with a great deal, and held a conversation with us. A real personal experience!
November 2025
Excellent service! It was fast and efficient, more when advisor Felipe is there.
October 2025
Oscar was very cordial and helpful in getting my phone activated, and ensured the process went as smoothly as possible. He is very friendly and performed his job to the best of his abilities. Highly recommend this store to anyone looking to switch to or even anyone who already uses Metro.
