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“I had broken my iPhone 6S by dropping it 8’ onto an concrete floor, which clearly damaged it. Then I didn’t want it to catch fire inside my car, so I left it on the roof while I worked on some other things. Then when I was driving away, I heard a thunk and in my rear view mirror saw the phone tumbling to a stop from 30mph. I went back to pick it up and it was really smashed. I didn’t just immediately throw it away because I was hoping to get my photos off the memory. I went to Fix-It-Pro in Boise to see if they had a used phone for sale, but they said no, but that they could fix my phone. I was surprised that would even be possible. While they were repairing it, they also put in a new battery. Now it works as good as new! Very happy with the service! Saved $$$ by not having to buy a new phone.”
“Took my son's iphone 11 here Sunday to get a new screen and s reen protector and it also needed a new battery so I did all that and the lady who fixed it was awesome thank you for doing a awesome job”
“I believe his name was Preston, he was amazing and helped with everything. Even when I came back 20 min later because the new screen protector was cracked already.”
“My granddaughter was having problems with her Gizmo watch and I was having major problems with my cell memory. We stopped by the Verizon on Emerald St figuring we'd be there for at least an hour, probably more. I was shocked when we walked out less than 30 minutes later - with all our problems rectified - because of Mike C! Within five minutes he knew the Gizmos problem and it was fixed in fifteen minutes and my cell phone memory was restored in about ten minutes. The guy is a computer whiz! He didn't waste time, knew what to do and, and fixed it. Plus, I needed a new battery charger cord and Mike showed me what I needed and didn't try to talk me into anything different. I highly recommend Mike for any phone issues!!”
“I had an excellent experience at the T-Mobile Overland store thanks to Tarek. He was incredibly knowledgeable, helpful, and efficient throughout the entire process. I came in dealing with a lost phone, and he quickly walked me through my options and got everything sorted out without any hassle.
What really stood out was how fast and smooth everything was—I walked out with a brand new phone in under 30 minutes. Tarek made what could have been a stressful situation feel easy and straightforward. I truly appreciate his professionalism and great customer service. Highly recommend asking for him if you visit this location.”
“I came in on a Sunday night right before closing. Johnny was working and he was helping somebody else When I entered the store. He greeted me kindly as soon as I walked through the door. When he was finished helping the customer that he was with he asked how he could help. I told him that my phone was broken and I needed a replacement. He helped me work through my issue without rushing and without him trying to push me out the door because it's time to go home. He made me feel comfortable.
And he made it feel like I was talking to a friend. I just want to say thank you to Johnny, and keep being the wonderful person that you are. It is a rare quality nowadays. So keep up the amazing job and this is the only store that I will be returning to if I ever need help again.”
“They have always been great. There is one that is in Boise ID that I warn everyone to stay away from and that is by Walmart and Lowes on overland road. Unless you want changes that you didn't ask for or authorize like insurance being taken off your phone”
“Brooklyn and Landen are superb representatives for Verizon. They were professional, kind, and very patient. All my questions were thoroughly answered and the service was exemplary.”
“Riley and Adrian provided excellent customer service. I came in to ask about switching to a new plan, and they made the entire process quick and effortless. I simply told them what I was looking for, and they took care of everything without me having to figure out the details. The whole experience was smooth, efficient, and stress-free. It’s always nice to work with people who know their job and make things easy. Thanks again, Riley and Adrian!”
“Big shout out to Peter! After dropping my phone in the river on the 4th of July 😣, I had to get new one! The thought of losing all my pics/ contacts/ texts/ etc & getting the new phone all set up was distressing! But Peter was super helpful & patient & laid out all my options for a new phone & even helped me get it set up & recover all my stuff! Thanx Peter! & welcome to ID”
“Shout out to Mandalyn who made our T-Mobile experience the best thing that happened in our day! From the minute we walked in she was friendly and welcoming. She met all our questions with knowledgeable answers and technical help. She made our phone transfer, even with all of it's nuances, seamless! We left happy with our new phone and confident we were set up for success. Thank you Mandalyn!”
“After several years with T Mobile, I was hesitant to switch carriers even though everyone else in our family uses the Verizon network. I could not be any happier with my decision. Manager Will Rankin made the process effortless for my husband and I, and that is saying a lot. I have always owned Apple products, he is an Android user, and we both needed to upgrade our phones. The service in this store is superior to anything I have experienced since purchasing my first cell phone over 25 years ago. Will runs this store like the mom and pop businesses we grew up with … with honesty, integrity, and exceptional customer care. I also want to mention my appreciation for Josh’s assistance on a separate occasion. Thanks to you both for making our switch to Verizon such a positive experience!”
“Joey helped me immediately and we went over many things. I gave him more than $600 and he changed my phone number so now my phone works. I asked if he needed more and he said no. He was excellent to me”
“I only went here to go to build a bear but the staff were very kindAnd it was a very nice experience also for some reason I stayed there for over 20 minutes and (I got there 2 mins before closing ?) it seemingly didn't close until I got out because most of the stores weren't closed but anyway, yes it was a very nice experience”
10AM - 8PM
1790 W State St, Boise
Mobile Phones
“Reagan with Verizon on State Street was super patient and helpful for two hours while she worked hard to get unexpected technical issues with a new phone and line sorted out. Promote her and give her a raise! And thanks again, Reagan. 🙏”
“I transferred from T-mobile to Cricket after 11 years.
I was lucky enough to have the Manager, Nathalie,to help me with all the technical things that entail when switching providers
Not only was Nathalie extremely professional with the plans and products with Cricket, she was also very kind and calm which helped my stress level decrease. The entire experience with Nathalie was positive and effective. I could tell she really cared about her job and her customers.
Employees like Nathalie are hard to find these days.
I recommend Cricket on Milwaukee with Nathalie for any phone needs.
She was the best.”
“I had an amazing experience at this Metro store! Axl, the assistant manager, went above and beyond to help us. He took the time to understand what my wife needed and found her a great phone and a tablet with excellent discounts. He explained everything clearly, answered all of our questions, and made the entire process easy and stress-free.
What really stood out was his kindness, professionalism, and patience. We never felt pressured, and he genuinely wanted to make sure we got the best deal possible. My wife is very happy with her new phone and tablet, and we left the store feeling like valued customers.
If you're looking for outstanding customer service, I highly recommend asking for Axl. We'll definitely be coming back!”
“Jonathan is the best worker there he give me a good deal if I get the unlimited plan I would get a 80% discount on propane and also come to my house and fill up for me for 10 year guaranteed”
“Taylor was great! He got the glass screen protector off my phone even though it was really stuck. He also set my moms new phone up quickly. Would definitely go again!”
“I came in on Saturday with my nephew to get a new phone. He was working with Emily. When she was done with my nephew. I told here that I put a screen protector on my phone and I half a bubble in it but I don't go through boost. She said that she would get the bubble out for me and she did. Emily has a very good customer service
If I were to go through Boost I would like to work with Emily. Thank you Emily keep up the good work”
“Who doesn't love Target! They have lots of great items this one is nice as the other one in Boise feels crowded most of the time. I can usually pop in for a few items and get what I need nice and quickly!”
11AM - 8PM
350 N Milwaukee St #1020, Boise
Mobile Phones
“I’d like to thank “ Reese” and “Rick” for their customer service.They did an amazing job, they were very helpful and trustworthy.I highly recommend coming here!”
“I came in almost 30 min before closing and it was my fault coming in that late on a Sunday but Jacob helped me and my son activating a phone for him and got us out before closing time and was helpful and nice. Especially, since I had to go to this store because fairview decided to close up at least at 4:10 when we arrived, so we had to go to the orchard store because we absolutely needed a new phone for Monday so thank you JACOB for helping us and not closing up early, we really appreciated your help!”
“I had an outstanding experience at Metro by T-Mobile thanks to Allysity! From the moment I walked in, she was professional, friendly, and incredibly knowledgeable. She took the time to explain all my options, answered every question with patience, and made sure I left with exactly what I needed even while she was managing multiple tasks. You can tell she genuinely cares about helping customers and making the process smooth and stress-free. It’s rare to find someone who goes above and beyond like this—definitely a standout employee! I’ll absolutely be back, and I’ll be recommending this location to friends and family. Thank you!”
“David is such an interesting person. I ported over to T-Mobile and he was so helpful with the whole process. What a stand up process. Thanks for your help David!!!”
“I visited the Orchard St Metropcs last week after I was asked to leave the one on Milwaukee. Yes. Paying customer asked to leave. What a plesant surprise to be greeted by Abdi with a huge smile and he immediately took charge to help me with my issue. He went the extra mile for me to get help with my phone and was so very gracious to me. I almost cried. My regular metro store closed and I had to travel to get help. I will never go the the Milwaukee store again. That man should be fired. But all that said..Abdi and the store manager, whose name I can not remember!, were perfect hosts and helpers. So appreicated being so well taken care of. It is a rare thing now days to recieve customer service with a caring smile and a caring heart. Thank you Orchard Store!!!!!!”
“Peter has been one of the best sales professionals that I’ve interacted with in a long time. He was knowledgeable, patient and went above and beyond to make sure our new phone set up was as smooth as possible.”
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“After signing up through a door-to-door salesperson, my number port was handled incorrectly and I lost service just two days later. I honestly regretted switching to AT&T.
Monte and his manager took the time to get everything sorted out and made sure my number was ported correctly. They completely turned my experience around with their patience, professionalism, and excellent customer service. Thank you both for restoring my confidence in making the switch!”