Victra, an authorized Verizon retailer in Boise, ID, aims to provide an exceptional experience for its guests. The store features a knowledgeable team dedicated to offering a wide range of wireless devices, including phones, tablets, and accessories. Many customers highlight the outstanding customer service they receive, with team members like Christina, Andy, and Mick being particularly praised for their patience, understanding, and professionalism. Christina helped a customer save money by providing a new iPad and phone while lowering their monthly bill, resulting in a perfect experience. Andy is noted for his ability to quickly resolve issues, while Caleb is commended for his thoroughness and personable approach when troubleshooting. Despite some concerns about monthly costs and protection plans, overall feedback indicates that Victra's staff are committed to finding solutions and ensuring customer satisfaction. Whether upgrading devices or addressing service needs, Victra's team strives to connect technology to life in a trustworthy and enjoyable way, making it a recommended choice for wireless services.
Evan and Johnny were the absolute best to work with. Best customer service I have ever received at a Verizon store.
August 2026
The Verizon representative that we worked with, was Very patient and understanding of our needs.
August 2026
Evan and Johnny were awesome! They took time to walk me through all the options, questions and helped get me fully set up! No wait time and got me taken care of! I will always come here from here on!
