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“Mena helped me transfer to att and although it was time consuming and difficult, she was not giving up. She was going to make sure that I become an att customer.”
“We recently visited a Verizon Store to update our plan and switch to the new iPhone 16 Pro Max. While the process was long and a bit frustrating, the staff made it much easier to manage. They were friendly, patient, and knowledgeable, which really helped as we navigated the options for our plan and chose the best setup for our needs. Even though we spent more time there than we’d anticipated, the staff made sure everything was handled correctly, from setting up our phones to answering all our questions. We appreciated their professionalism and willingness to go the extra mile, especially considering how complex switching plans and updating phones can be. Overall, it was a positive experience, and we’re thrilled with our new iPhones and plan. If you need help with a similar upgrade, this store is a solid choice with a great team.”
“The clerk was very helpful he really took the time to make sure everything was all square and I knew all charges. I really appreciated this. He helped me make sure I had what I needed on my phone and got rid of a lot of garbage.
The only draw back was the store was dreadfully under staffed.”
“My friend broke her phone last night so we had to go get a new one today and we went to the MetroPCS off State Street and had James as our customer service agent and he was amazing!! The process was a little frustrating only because of the other company but he was so patient and so sweet and just really helped with everything so thank you very much James!!”
“I don’t leave reviews often but Tyler at this location proceeded to fix such an awful experience i had at my first choice in store locations not far from this one. Immediately greeted by someone and then HELPED! thank you guys ? and now i got my new phone !!”
“Enjoyed the experience wasn't a difficult process for me to get the next up upgrade going from iPhone to Samsung, the store is still exemplary I recommend going here”
“Nick was a tremendous help!! I walked in and told him exactly what I needed and why I needed it. We talked through some options/offers I had on my account, nitially decided on a phone he didn’t have in stock(no big deal), I just got the next step up for a couple extra dollars a month.
He got my new phone squared away and managed to help a couple other customers(all while my phone was transferring data).
I highly recommend this store and having Nick help. Great experience!”
“My IPhone was showing a “SIM failure”, I was not able to use my phone all weekend and was extremely frustrated and stressed. Little did I know, all I had to do was go down to my closest Verizon and have a nice soul like Jeremiah help me out! Man was extremely helpful and conversed with me the whole time he fixed my problem! Give the man a raise!!!!!”
“Taylor Hicks, store manager, gave us excellent service and went above and beyond to help us figure out how to use our internet service through Cricket. He was very patient and knowledgable.”
“Parker young was awesome he was able to help me with what i needed in person in a timely manner nd he gave me a pretty good deal on their chargers absolutely great guy will be coming more often with more phone problems”
“Alex was very personable and efficient helping me with a new phone. I love coming into this store because they always act professional and they're patient with me (I am a senior.) Thank you for your assistance to make things easier for me.”
“Dillion and Kaden were very helpful with my cricket phone. They worked on it for a long time trying to fix our problem. Unfortunately the iPads they were using would not connect.”
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“We bought new phones here that were shipped to us and we had a little mix up when we were setting them up (user error on our part).
We came in after work and Charles came to the rescue! He was knowledgeable, calm and great at multi-tasking our three phones and our three personalities.
He has a fun personality while maintaining professionalism and kept a stressful situation light-hearted while getting the job done! Thank you, Charles, for all your help and good job to the owners for hiring this great employee.”