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“Abe our technician was prompt, polite and knew his skills. He completed the repair for the quoted price even though it took a little extra effort. Would recommend without reservations.”
“Service was fast and efficient. Happy with the service I received. Getting billed for the protection plan that I opted out of, so I'll have to call and get that squared away. Unable to register on the app, but hopefully that'll be resolved soon. 4 stars only because of the associate at the store. Otherwise 2.5.”
“I have been wanting to switch providers lately and decided to stop at this store to see what type of plans were available. Jose greeted me and after a brief explanation of my visit, he got right to work and pulled up variety of plans that could meet my needs. He was very thorough about all the answers to my questions and helped me find what I was looking for. I was pleased with how professional he was and about finally switching providers. I will be using this store for any future needs and hope to bump into Jose again!”
“I just changed to boost mobile, it was a little difficult getting my existing number from Verizon ported in. But, In short, it wasn’t really an easy task to accomplish. With the help from Jenifer, she made it seem rather simple. It was a pleasure to work with her. She was very knowledgeable about the process with both Verizon and boost side, and getting my phone connected with boost service.
Thank you for your help.”
“We came in today to get a phone and Ricardo and Elizabeth were so amazing I can’t begin to tell you how hard they worked for us!!!! We will be back again thank you for everything you guys did!!!”
“I definitely had a rough start, but the employees, and the manager turned everything around. The manager personally called me to make sure I was taken care of. Nathan, an employee at this location, was great! After my phone broke, he helped me get the right device, and made sure I was setup. I have a better phone, nice tablet, all for a great deal price. I recommend Metro, and Nathan.”
“Andres and Matthew. C have been a huge help in porting a number with providing me excellent customer service! I will definitely be back to this location because of them! A+”
“The Latinos there in Caldwell serve well, not like one from Onterio. Otegi is very polite, they should change the Blatino from Onterio does not serve the customer well.”
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“Last Wednesday June 5th after a long 3 hours on the phone with T-Mobil reps that just could not help me. I kept getting transferred, put on hold etc. Then in the end was told I needed to go to a t-Mobil store. I was extremely frustrated and exhausted at that time. But I had no choice. When I walked in the Caldwell store I was nothing but a pleasant surprise. Junior and Sativa treated me like gold!! I was in and out in just a few minutes. It is so refreshing to be treated with excellent customer service by the younger generation, and honestly very rare. Parents trained them well. I only see success in the future for Junior, and Sativa. I think they are worth keeping and deserve good raises. This kind of service needs rewarded!!! I called the store to let manager Jose know about the service I received, and he too was so sweet and kind! T-Mobile corporate, you have some real gems at this Caldwell T-Mobile! I will highly recommend this store to as many as I can!
Thank you”