Mountain West Bank - Ironwood Office is a local bank that consistently provides excellent customer service. Clients appreciate the personal relationships they have built with the friendly and knowledgeable staff, who always greet them by name and go above and beyond to assist with their banking needs. The exceptional team, including Kristen Guild, Shannon Clifford, Cole Ovnicek, Kelly Kurtz, Lindsey Tibbitts, and Codi Best, are praised for their professionalism, attention to detail, and genuine care for their customers. Even when technical issues arise, the bank's IT support, like Kathy, is responsive and resolves problems promptly. Overall, Mountain West Bank - Ironwood Office has earned the trust and loyalty of its community through its commitment to providing a personalized and efficient banking experience.
I had the most wonderful customer service experience with Kristen Guild when I came in to open my business bank account a few days ago. Besides being great at her job, she's friendly, funny, relatable, and sharp - all after 4pm on a Tuesday. 10/10 for a first encounter, instant fan of Mountain West!
May 2023
I appreciate having such a personal relationship with my bank. I usually go into the branch on Ironwood and each employee always knows who I am and is so helpful!
February 2023
Started working with the team here nearly two years ago when my company moved me over to Coeur d'Alene. It has been a pleasure working with your tellers. The level of rapport we have built, it feels like I am speaking with the people on my own team when I come in for deposits and exchanges. Thank you.
