{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Five stars for the Coeur d'Alene Chase team. During a time-sensitive home closing that ran into an extended hold on a verified cashier's check from another major bank, branch manager Matt was professional, responsive, and tried to escalate the matter from his end. Ultimately the issue had to be resolved at the Chase Executive Office level rather than at the branch — which was the right call given the size of the situation — but the local team did not stop trying, and that mattered. The standout at this branch was Teresa, who was patient, attentive, and went out of her way to keep me informed and supported through what turned into a very stressful day. She treated me like a person rather than a transaction, and her willingness to follow up and stay engaged when most people would have closed the file made a real difference. The Coeur d'Alene branch is staffed with people who clearly care about doing the job right, even when the issue ends up being above their pay grade. I appreciated the effort under genuine time pressure and the professionalism the team showed throughout. If you are choosing a Chase branch in north Idaho, this is a good one.”
“I’ve been a loyal customer of BankCDA for quite some time, and I can’t say enough good things about their outstanding service. Recently, I had the pleasure of working with Ryan Davis on a commercial loan, and I couldn’t be more impressed. Ryan was incredibly knowledgeable, patient, and made the entire process smooth and stress-free. He took the time to explain all of my options and really helped me understand the best choices for my business needs. His attention to detail and commitment to ensuring my success was above and beyond what I expected. It’s rare to find such dedicated and attentive service these days, and Ryan truly went the extra mile.
Additionally, I’ve always been impressed by the tellers at BankCDA. It’s not often you experience such personalized service, but they always greet me by name and make me feel like a valued customer. They remember the little details and genuinely care about providing the best possible experience every time I walk in. It’s clear that customer service is a top priority for this bank, and it really shows.
Overall, I highly recommend BankCDA for both personal and business banking. The combination of excellent customer service, knowledgeable staff like Ryan, and their welcoming atmosphere make them stand out in a crowded banking industry. Thank you, BankCDA!”
9AM - 5PM
125 W Ironwood Dr, Coeur d'Alene
Banks
“I have had great customer service with everyone I have dealt with at MWB. Our business works directly with Luiza to help us set up new bank accounts. She answers all our questions quickly; prepares the documents and gets them out for signature so that we can use our accounts as soon as possible. Luiza is great with her follow up and makes sure that we are well taken care of!!!!”
“Aric Alcantara is the best loan officer we’ve ever worked with. He helped us with both our original VA home purchase and our refinance, and each experience was smooth, fast, and stress‑free. He matched competitive rates, met every deadline, communicated clearly, and truly went above and beyond.
Even when our previous mortgage servicer made the refinance process difficult, Aric handled everything professionally and kept everything on track. He also helped my brother secure financing on a second home when no other bank would approve him, something my brother was thrilled about.
Aric is knowledgeable, professional, and genuinely cares about his clients. I highly recommend him, ICCU is lucky to have him!”
“Shelby! Was amazing I had an issue with a check I mobile deposited causing a messy situation with my account and she took amazing care of me and understood my concerns and worries as my bills were coming out. Despite of my check not being there.She went above and beyond for me! I even called this morning to check in to see if there was any updates and she was already on it! I’m so beyond greatful as the check was expect a week later to deposit but she did it overnight!Highly recommend her customer service!! Thank you shelby”
“STCU has slightly improved, but the need to allow someone to pay your loan on your behalf needs to be allowed. Otherwise, friendly staff and prompt customer service.”
“This branch of STCU is probably the best banking experience ever. I recommend simply opening account there just to interact with the tellers. One teller in particular is enthusiastic about the history of money and makes a purpose to offer $2 bills to people. Very friendly in a very practical way. All banks should run like this”
“I absolutely LOVE ICCU! They have gone above and beyond on several occasions in assisting me and I cannot rave enough about them, their curtious tellers who are always friendly, and even in helping me with finance matters beyond just having a checking account. If you're looking for a bank that is more than what you're expecting from a bank - and who actually CARES about you and your situation, then ICCU is for you. I am constantly on the go, and they go every where with me - including a teller! I can call a video teller from my living room, or once even at the grocery store when my card wouldn't work. Before I could get back into the store to pay they had it resolved.... they are just awesome!”
“Had a fraud issue with my account and had to re-open a new one, replace cards and even updated them while I was there. Lexi was very helpful and I would highly recommend her services”
“Love love this bank. Great customer service. Have had to replace my debit card a few times due to unauthorized charges...be careful where you shop online...went into the branch, a few minutes later walked out with my new card and the bogus charges sent for investigation. Was reimbursed within a week.”
“I want to say that every single time I've gone in to deposit a check or open a new savings acct for vacation funds....these guys are and have always been the nicest people I've ever met. Good job on that. I only have 2 really tiny complaints. One is that they closed the branch that was most convenient for me, and just recently I went on mobile to check my balance and it kept saying I had the wrong p a sword and or login. It freaked me out. I thought I had been hacked. The wait time to talk to anyone was 25 minutes so I hung up. Tried again the next morning and still couldn't get on so called again. Took 24 minutes to resolve this non existent problem. I still had same login and pw....they never told my why my acct had been "disabled" out of the blue. Other than that have had no problem. Just maybe they have too many computer glitches...no idea”
9AM - 5PM
465 W Bosanko Ave, Coeur d'Alene
Banks
“I am so grateful I had the wisdom to trust Numerica, Coeur d’Alene with my finances. I met with Tricia Evan’s the other day with a large insurance check in my hands. I have no sense with financial issues and I was so unsure about what to do with it. I met with Tricia and thanks to her and her patience, knowledge and sincere interests in my life plan I know I made a smart decision in investing with Numerica. Tricia listened to me, heard about my fears and ignorance in money issues. With her dedication and time I have confidence in my decision. She is smart and knowledgeable and cares about their customers. I left Numerica after my meeting with Tricia Evans feeling safe and secure about my future. I am an older, single woman and am no longer worrying about my future. Thank you Tricia and Numerica.”
“I don't care much for how unorganized this credit union seems to be, but I will say PJ is a rockstar and the only reason I didn't close my accounts years ago. He's knowledgeable, polite and a genuinely good man.”
“I've been with Washington Trust Bank Coeur d'Alene ID branch, for over 10 years now. From business to personal banking. They're hands down the best bank to do business with. Always ready to help and not looking at you as how much of a revenue source can they turn you into. Also I've had two real estate loans. My experience couldn't of been better.”
“This place just feels good the second you walk in. They’ve got treats cookies and even popcorn in the afternoon which is a nice touch and honestly sets the tone.
The space itself is beautiful. Lots of wood, warm feel, and that fireplace? I love it. Makes it feel more like a cozy lodge than a bank.
We’ve been there right when they open and also in the middle of the afternoon, and the experience has been consistent every time. The people are always kind, respectful, and easy to work with.
Comfortable, cozy, and solid service. That’s a win.”
“Customer service is okay at the Coeur d'Alene Branch it's okay at the Hayden Branch but if you want somebody to actually answer the phone call the Hayden Branch first”
“We've visited the Kathleen branch multiple times in the last 10 years, including today. All of the staff has been helpful, kind, and knowledgeable. We've opened accounts, deposited and withdrawn funds, and never had an issue.”
9AM - 4PM
357 W Canfield Ave, Coeur d'Alene
Banks
“Handle my business transactions at this branch and they're a great group of employees, especially Ms. Katie. I'm glad they're not trying to juggle the drive thru window any more.”
“Spoke with Sabrina, an agent at Chapman FS. It's clear that Chapman FS takes the clients' privacy and security seriously because Sabrina was hesitant to disclose that she needed to speak with my husband. After going to the proper verification steps, she was open to speaking with me, the wife of the patient. Sabrina was thorough and very patient while I gathered the information needed to verify the dates of the claim and the amount owed. Sabrina provided me a direct number to her once I was able to reach my former insurance provider to verify the charges owed to the hospital. We had coverage at the time of the visit and all went well. I want to commend Sabrina for her patience and kindness through this process. I wanted to give her a huge thank you for what she has done for me during this time. Keep up the great work Sabrina, I appreciate you.”
“Friendly service. I still feel very welcomed when I come in. As long as you realize it is a bank and they're there for you financially just as you are there for them, then you'll get along great. People that don't understand fees and charges should get a free debt card instead.”
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“Tired of spending up to 2 hours in our bank trying to cash out a matured CD and opening another and the hassle because it was a trust account. Walked in to Horizon with papers, joined, wrote check and was out in about 35 minutes. So impressed decided to open another CD and teller was able to handle it in less that 10 minutes "be cause we have all your information ".”