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“Was looking for an alternative for our mini van and O'Reilly auto parts had what we needed and pulled the part and had it waiting for me.
Even though the employee Jim that we spoke to, had left for the day.
Another employee stepped in and treated us just as well and had me back on the road to repair the mini van with on minutes of arriving”
“I bought new windshield wipers. I appreciate that O'Reilly will put them on for customers if asked. I can do it myself but sometimes I struggle because of arthritis in my hands.”
“Very helpful staff. Trying to find a specific lubricant and three stores and helpful staff later I found it. Thanks all. And give a Veterans discount as well. My favorite auto parts store.”
“It was raining hard, and I needed new wipers, so I stopped in to buy some. The man at the desk was incredibly kind and offered to help me put them on right there in the storm. I was so grateful for his help and excellent customer service.”
“Patrick time and time saved the day. Patrick has honored his word even when it was partially my fault. Patrick has stayed late to help with larger purchases when others wouldn't. And lastly Patrick's customer service is second to none and really quite superb. Thank you once again Patrick.”
“Went here to get my battery replaced in my key fob when I noticed my automatic start didn't want to work as expected. These guys were quick to replace it and worked as a team! They both had great attitudes and a sense of humor, making it a simple and fun experience. Thanks guys!”
“Brad was awesome!!! So friendly and helpful. It’s been a while since I needed support at O’reilly and it felt great that the experience was still so positive after so many years. Thank you!”
“Needed a new battery for my motorcycle. Ordered online for in-store pickup. Got there to pick it up and was asked if I needed anything else like a charger. I said I have the battery tender (750 milliamp) that is shown as one of the recommended products with the battery I bought. The guy says that from their experience that one won’t charge the battery. My question is, then why show it as a recommended product to go with this battery? Maybe I got hustled into buying a new charger, but it’s fine.”
“I always go to Bob at the Boise store for any battery I need. We replace a LOT of batteries in telco remotes and central offices and he always finds what we need.”
“I’ve been into Sterling battery on a few different occasions and I have to say every time I am met with 10 out of 10 customer service! Everyone there is extremely helpful, friendly, and knowledgeable. Wont go anywhere unless!!!”
“I went to buy a light bulb for my mazda 6. The 20 year old employee typed my needs and wants into the computer and came back with a bulb and said he can replace it for me. I was planning to consult youtube (strong independent woman and all), and I had my doubts he can really do it, but he insisted so I let him. We go to my car and this 20 year old insists my car is a mazda 3 and not a maazda 6. Now, he doesn’t know this, but I actually have a mazda 3 also (I loooove mazdas) and my mazda 3 in a manual and I was driving an automatic at that moment so it was a mazda 6 for sure. The 20 year old goes behind my car to check and is shocked to see it in fact is a mazda 6. This leads him to reveal that he can not replace the bulb. I take my bulb and leave. Maybe in another moment I would be offended by the lack of trust that I know what type of car I’m driving, but not this time.”
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“Jake is the man at this store. I bought a battery there and I walk with a cane and even before I asked him if he could carry it out for me. He offered to carry it out!! Then I lost my phone driving friends car there he came back out to ask if I needed any help. He was the one who found my phone. Went above and beyond to help me. Jake you just got all my auto parts and care business. I thank you for all your help. You need a raise or some kind of atta boy for your thoughtfulness. You are.the man for real! Thanks Jake !”