KeyBank receives mixed reviews from long-term customers. Many describe the people as amazing and professional, offering a personal touch that inspires confidence. Some customers with accounts for seven or even thirty years report wonderful and awesome service, stating it is the best bank they have ever dealt with. They highlight that the bank goes beyond others, especially in resolving serious problems like hackers breaking into an account. However, other reviews indicate that since the pandemic, customer service is nil. These customers report disappointment in not being able to talk to someone at their branch, either in person where tellers are absent or by phone, leading to frustration and a feeling of getting the run around instead of direct assistance.
Amazing people, professional customer service with a personal touch. Makes you feel very confident about your money being entrusted with them and that you made the correct decision
June 2015
Amazing customer service!!!! Super friendly. Remembered my name on my second visit. Best banker I have ever met.
