Madewell is a clothing store known for providing excellent customer service and a welcoming shopping environment. Many customers appreciate the friendly and helpful staff, with specific mentions of representatives like Ellie and Adelle, who go above and beyond to assist shoppers. One customer, who felt discouraged while searching for jeans that fit, found great success with the help of Sarah, who provided multiple options and made the shopping experience enjoyable. While some experiences highlighted the positive energy and attentiveness of certain team members, there were complaints about the management's lack of engagement and support. One shopper felt judged by the manager but was rescued by Adelle, who offered assistance and encouragement, leading to a successful purchase. Overall, Madewell stands out for its dedicated employees who create a positive shopping atmosphere, but there is room for improvement in management's approach to customer service. The store is praised for making customers feel confident and beautiful, turning what could be a challenging experience into one filled with joy and satisfaction.
There was absolutely no push to give a review for this store or Madewell. I just wanted to give credit to the sweet tall brunette representative that helped me yesterday (don’t remember name). 🤎
April 2023
Love this store. They have great basics and fun clothes. The fabrics are so nice. Staff is always friendly and helpful.
April 2023
Love this store. They have great basics and fun clothes. The fabrics are so nice. Staff is always friendly and helpful.
