Umpqua Bank is a financial institution that has received mixed reviews from customers. According to the reviews, the bank's staff is generally friendly, experienced, and efficient. Customers who have visited the bank's branches, particularly the one on Eagle Road, have had positive experiences, with the tellers being described as attentive and the overall service as quick and helpful. However, some customers have noted that they prefer to conduct their banking transactions online, as they can do so more conveniently. Despite the presence of some older negative reviews, the bank seems to have improved its customer service in recent years, with one customer praising the staff's friendliness and helpfulness with their mortgage and line of credit loan.
I REALLY appreciate the tellers and the bank manager. They are all very helpful and friendly and bend over backwards to help us. I do love my branch in Meridian, ID!
February 2024
Every helpful I went in one day to deal with a card I needed to pay off and a gentleman helped me find exactly how to do so. I also came in to put some change in my account and the lady at the desk helped me quickly and quietly. Thank you guys
May 2022
Umpqua Bank has been great for me! I had a mortgage and a line of credit loan and I never had a problem. I have my main checking account with Umpqua, and the staff is always friendly and helpful.
