Metro by T-Mobile receives recommendations for its store location. Customers report the staff is super nice, super awesome, and knowledgeable. They took their time to solve very difficult problems, such as porting a number from another carrier. The staff made extra phone calls to figure it out so customers did not lose their current number. They show patience and go above and beyond to pinpoint and solve problems with faulty service, offering solutions that phone customer service could not. However, experiences with phone customer service vary. One representative listened and managed to lower a bill, but a supervisor later did not listen, put the caller on hold for way too long, and cut them off. Overall, the in-store team earns significant appreciation and kudos for their helpful service.
Highly recommend this metro location. I had a very difficult problem porting my number from another carrier. The guys here took there time and made extra phone calls for me to figure it out so I didn't lose my current number when switching. They figured it out and were super nice about it. I really appreciate them so much.
October 2022
Highly recommend this metro location. I had a very difficult problem porting my number from another carrier. The guys here took there time and made extra phone calls for me to figure it out so I didn't lose my current number when switching. They figured it out and were super nice about it. I really appreciate them so much.
January 2022
This location is one of the best locations I've ever been to. Staff is super friendly and helped me with all my needs.Alija even helped me with my Christmas shopping for my daughter and got me into a great tablet deal.Highly recommend this location
