Appliances in Alton, IL

“I’ve been a customer for several years. The first time I purchased from RentOne it was because that was my only option to afford new furniture. Sheree treated me with respect and helped me through the entire process. She wasn’t pushy and at the time understood that for me it was a big decision. Her and Bryan have always gone above and beyond to accommodate me. Now several years later when I have the option to purchase furniture anywhere I chose, I still reach out to them first because I’ll never forget how I was treated the first day I walked in their store.”

“We were getting ready to close on a home, & needed a new recliner, stove & mattress. Then we realized there will be times we can't get across the river due to flooding, drought, and below freezing temperatures, so we'd better purchase a freezer as well.I walked into the store, and was greeted by Ernie Nicholas right away. I explained the reason I was there, & that I just wanted to see what was on the showroom floor because my honey isn't too keen on playing Goldilocks. I needed to find a couple recliners and a couple mattresses that I knew he would like so he could go right up to them & decide which he liked better.I told Ernie I used to be a design consultant for a couple of furniture companies, and to PLEASE greet & take care of other guests, because I wasn't going to make any purchases that day. After about a ½ hour of jumping from one piece of furniture to another, doing the whole "this one is toooo hard!", "this one is toooo soft!", &... well, I'm sure you get the gist of it.When I was done, I looked Ernie up and asked for his business card as well as his work schedule - and I thanked him for allowing me to do the whole thing my way & not shadow me or bug me every 5 minutes. I also asked him if he would be willing to cut me any sort of break if I were to come in & just slap some cash on the table - and he assured me that he would.In the meantime, I found a recliner for hubby elsewhere - but I took him into the store, introduced him to Ernie, and we went about the truncated version of "the Goldilocks business".Once we made our decisions, we went to Ernie to sit down together & crunch some numbers.Suffice it to say that we really liked the way it all shook out.Ernie told us it would take approximately 4 weeks for our Justice mattress to be constructed, which we were fine with. It was slightly less than 4 weeks, actually, but you won't hear US complaining.We are VERY pleased with the mattress, stove, and chest freezer - and the delivery guys, too! They even hauled away the existing mattress and stove!About a week later, we got a call from the store to check in & make sure we were 100% satisfied. I was pretty impressed!If you're undecided as to where to go for appliances &/or furniture, I HIGHLY recommend you give Alton Refrigeration & Home Furnishings a try. If you're truly, honestly, disappointed, I will eat my hat!”

“Love this Big Box hardware store. It may be a major chain, but the customer service is on par with a small town hardware store. Oh, wait it is a small town hardware store, that just happens to be a major chain. Moving to the Alton area from the big city of STL, the first thing I noticed on entering this Home Depot was the cleanliness. The HD close to my home was always kinda grungy and unkept. This one is kept fairly clean and well organized. The next thing that surprised me was the customer service. The associates here, actually approach you and ask if you need assistance. They don't avoid eye contact when you meet them in an aisle. The ones who have assisted me thus far have been knowledgeable in their given area. A new feature that I've learned to take advantage of at this location, is ordering items on line that are available at this location and having them shipped to the customer service counter for pick-up. Damn, this makes life so much easier. In the city, I was not a fan of HD, but this one is winning me over. When: Multiple visits within the last 6 months. Why: Bought a new house”

“Caleb in the Garden Department deserves a big shout-out! He went above and beyond to help me with my needs today! If only all customer service associates were as pleasant to encounter.”

“Love this Big Box hardware store. It may be a major chain, but the customer service is on par with a small town hardware store. Oh, wait it is a small town hardware store, that just happens to be a major chain. Moving to the Alton area from the big city of STL, the first thing I noticed on entering this Home Depot was the cleanliness. The HD close to my home was always kinda grungy and unkept. This one is kept fairly clean and well organized. The next thing that surprised me was the customer service. The associates here, actually approach you and ask if you need assistance. They don't avoid eye contact when you meet them in an aisle. The ones who have assisted me thus far have been knowledgeable in their given area. A new feature that I've learned to take advantage of at this location, is ordering items on line that are available at this location and having them shipped to the customer service counter for pick-up. Damn, this makes life so much easier. In the city, I was not a fan of HD, but this one is winning me over. When: Multiple visits within the last 6 months. Why: Bought a new house”

“Love this Big Box hardware store. It may be a major chain, but the customer service is on par with a small town hardware store. Oh, wait it is a small town hardware store, that just happens to be a major chain. Moving to the Alton area from the big city of STL, the first thing I noticed on entering this Home Depot was the cleanliness. The HD close to my home was always kinda grungy and unkept. This one is kept fairly clean and well organized. The next thing that surprised me was the customer service. The associates here, actually approach you and ask if you need assistance. They don't avoid eye contact when you meet them in an aisle. The ones who have assisted me thus far have been knowledgeable in their given area. A new feature that I've learned to take advantage of at this location, is ordering items on line that are available at this location and having them shipped to the customer service counter for pick-up. Damn, this makes life so much easier. In the city, I was not a fan of HD, but this one is winning me over. When: Multiple visits within the last 6 months. Why: Bought a new house”