“Just started renting from here lately, small stuff here and there. Nonetheless they're Always super helpful, the rental guys are friendly as well. I've never had an issue with a single employee here. I'll continue to come back over the years. Honestly a hidden gem if you ask me.”
“Bo's is the best, they carry all the things for my old house, that other stores don't carry. My dad and I searched every store for a part for our tub , but only bo's had exactly what we needed. Thank you.”
“Had what I needed for the airhose. Prices are still going up. $14 ridiculous for latex gloves! Come on these are for working on greasy cars not keeping you safe from Omicoronamonnucluealfluplague!”
“We always get fantastic service! Everyone is knowledgeable and they make you feel your important! Love to walk in anytime,even if it’s just to look for ideas.”
“The employees here are wonderful! In particular Shawn/Sean (sorry wasn't sure which one) is INCREDIBLE. This store didn't carry the part I needed. So even though he didnt make a sale, he gave me all the information I needed to find it. I could not appreciate him more if I tried. I will definitely recommend them to EVERYONE!!”
“Love this Big Box hardware store. It may be a major chain, but the customer service is on par with a small town hardware store. Oh, wait it is a small town hardware store, that just happens to be a major chain. Moving to the Alton area from the big city of STL, the first thing I noticed on entering this Home Depot was the cleanliness. The HD close to my home was always kinda grungy and unkept. This one is kept fairly clean and well organized. The next thing that surprised me was the customer service. The associates here, actually approach you and ask if you need assistance. They don't avoid eye contact when you meet them in an aisle. The ones who have assisted me thus far have been knowledgeable in their given area. A new feature that I've learned to take advantage of at this location, is ordering items on line that are available at this location and having them shipped to the customer service counter for pick-up. Damn, this makes life so much easier. In the city, I was not a fan of HD, but this one is winning me over. When: Multiple visits within the last 6 months. Why: Bought a new house”
“In our visit to this Home Depot, the environment was welcoming and staff were helpful! The staff we interacted with were so friendly and quick to offer help with finding specific items, and also gave helpful and knowledgeable suggestions dependant on our specific needs. They were also super personable and made us feel like a valued customer. 10/10!!! Would absolutely shop here again!!!”
“Love this Big Box hardware store. It may be a major chain, but the customer service is on par with a small town hardware store. Oh, wait it is a small town hardware store, that just happens to be a major chain. Moving to the Alton area from the big city of STL, the first thing I noticed on entering this Home Depot was the cleanliness. The HD close to my home was always kinda grungy and unkept. This one is kept fairly clean and well organized. The next thing that surprised me was the customer service. The associates here, actually approach you and ask if you need assistance. They don't avoid eye contact when you meet them in an aisle. The ones who have assisted me thus far have been knowledgeable in their given area. A new feature that I've learned to take advantage of at this location, is ordering items on line that are available at this location and having them shipped to the customer service counter for pick-up. Damn, this makes life so much easier. In the city, I was not a fan of HD, but this one is winning me over. When: Multiple visits within the last 6 months. Why: Bought a new house”
“Love this Big Box hardware store. It may be a major chain, but the customer service is on par with a small town hardware store. Oh, wait it is a small town hardware store, that just happens to be a major chain. Moving to the Alton area from the big city of STL, the first thing I noticed on entering this Home Depot was the cleanliness. The HD close to my home was always kinda grungy and unkept. This one is kept fairly clean and well organized. The next thing that surprised me was the customer service. The associates here, actually approach you and ask if you need assistance. They don't avoid eye contact when you meet them in an aisle. The ones who have assisted me thus far have been knowledgeable in their given area. A new feature that I've learned to take advantage of at this location, is ordering items on line that are available at this location and having them shipped to the customer service counter for pick-up. Damn, this makes life so much easier. In the city, I was not a fan of HD, but this one is winning me over. When: Multiple visits within the last 6 months. Why: Bought a new house”
“Since moving to the Alton area, this Lowes has been my go to for Big Box hardware stores. I also shop a small local family owned hardware store, but sometimes the BBH has the better selection and prices on certain items. Some of my go to areas are; lighting, cleaning supplies, gardening tools and of course the nursery. It is also, my go to for my furnace filters. I have shopped many places for my filters and have even looked on-line and Lowe's has the best price. The customer service has never disappointed me. While shopping, I am always able to find an associate to assist me when needed. They offer self check-out, but I always use those that are staffed by a human and the associate is always courteous. Also, it is easier to get my senior discount. Another big plus, they give veterans a discount. I like that, I think our service men and women deserve it.”
“I would love to give Kenneth C. A shout out on helping us design our kitchen. He was very knowledgeable in helping with our design. He even called us back the next day to tell us if we could figure out how to fix the corner of our cabinets. We do not have a square kitchen. More like a hexagon shape. He took our ideas and helped us redesign our kitchen. I did go to a few places to get a quote. We went to Home Depot first they took our measurements and started a design. We were told they would get back to us in a few days. I never heard back it's been over 2 weeks, they lost our business “ Ken made sure I had everything I wanted in my kitchen. Didn't just try to make a sale! He cared what the customer wanted. So thanks to Kenneth C., sales specialist I am getting my kitchen remodeled! Alton Illinois store”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.