Hampton Inn & Suites St. Louis/Alton offers a variety of experiences for guests. Some reviews highlight issues such as live and dead stink bugs, torn couch cushions, and poor room cleanliness upon arrival, with one guest finding snacks left behind. Guests noted problems with room amenities, including heating units that made noise and a closed pool. Despite these concerns, many appreciated the hotel's dog-friendly policy and accommodating staff, particularly praising a staff member for exceptional customer service during an emergency booking. The rooms are described as nice with current decor, although some guests advised avoiding the highest floor due to air conditioning noise. Breakfast received mixed reviews, being described as just okay. Overall, the hotel has potential, but guests have experienced inconsistencies in room quality and maintenance.
Ashley was an absolute rockstar! We unfortunately had a rough day and Ashley made it a million times better. She was extremely knowledgeable, helpful, and made our entire experience. Beyond thankful for her!
September 2026
We checked in last night under some unexpected circumstances during a cross country move. The Front desk employee Ashley was AMAZING, extremely accommodating and helpful. We were so impressed with her service and knowledge / Recommendation of the area. If you need a place to stay, stay here, because of Ashley! Thank you!
December 2025
Nice but I expected a suite to be a little more like a sweet than it is. I could just a little bit bigger room
