Appliances near Antioch, IL

“Just went browsing. Store is a super size Menards. Could use a map where things or departments are at. It has everything and seems like they have enough staff to help you out. Have a large outside yard for landscaping and construction supplies. Lard outside area for plants which is good. Put on your walking shoesAs you will need them.”

“Nick and Shania are amazing and deserve 1000 stars for customer service. I am a dedicated home depot shopper but sometimes things just don't go right and dont go right times 3. And when that happens it's nice to know that there are people like them that are on the customer service team to help you while you're having your meltdown. It took 3 months and 3 orders and one price change but it finally came in undamaged, and the price change honored. What can i say other than this is why i am a dedicated home depot shopper.”

“I had been in this store far too many times. The store was average for a big box hardware store. The customer service was the same. Well I went in a few weeks ago and walked up and down the aisles for over ten minutes seeking assistance and with no success. I did let them know at CS as I was leaving to go to Menards across the street. Well this past weekend I went back in to get more items and had such a hard time getting help AGAIN. I finally asked for a manager and I met Venus. Well this woman changed my whole outlook on personal customer care! After I explained what I needed and my previous experience she rolled up her sleeves and jumped right in to help me. She even helped me cut material for me!!!! It was Venus, Sam and Miguel who had me appreciating the customer service at this Fox Lake home depot! They over staff during the day to assist the contractors who come in, which are professionals and don't need the kind of assistance as the DIY people that come in after working hours and weekends. Home Depot maybe you can fix that. Please note the 5 star is for the amazing customer service I received from these three individuals !! I am yelling a thousand thank you' s to Venus, Sam and Miguel!!!”

“**Updated review: I went in today to try again and was very successful! Much better customer service! No one was ignored. It is definitely a store you are going to spend some time in. If you are in a hurry I do not believe this store is for you. Incredible deals and I do recommend purchasing through this company.**Old review: Was pretty much ignored for the first 5 minutes I was there, then made me wait more than 15 minutes before I left.”

“I was in the market for custom blinds and Pam Cardis went above and beyond. She was so polite and helpful it was a pleasure doing business with her. She emailed me the proposal along with a hard copy and helped me every step of the way. I can’t express how great of a job she did from start to finish! Thanks again”

“This location has excellent customer service! I have had several returns lately and they don't question or challenge me like Menards in Antioch. I only wish they had a location closer to my house in Antioch!”

“This Hone Depot goes above and beyond in customer expectations! This is like a 2nd home for my Real home needs, desires, upgrades and So Much more that Goes into being a Homeowner.. IT’s A LOT! They are friendly, helpful and so many different employees have advise in all the areas that come with OWNING A home as a Single Woman! Home Depot Goes above every other store I have purchased from so far! McHenry is a close 2nd to the Lakemoor! Just as Good and HONEST! I would never say that about Menards! The put their customers way further down the totem pole and send “tough Crap” letters when you submit grievances in products incorrectly made and they do not stand behind their Products!”

“Good and fast service although there are times when they run out of cell phones but I think that usually happens these years, they speak Spanish too and are very friendly”

“I had been in this store far too many times. The store was average for a big box hardware store. The customer service was the same. Well I went in a few weeks ago and walked up and down the aisles for over ten minutes seeking assistance and with no success. I did let them know at CS as I was leaving to go to Menards across the street. Well this past weekend I went back in to get more items and had such a hard time getting help AGAIN. I finally asked for a manager and I met Venus. Well this woman changed my whole outlook on personal customer care! After I explained what I needed and my previous experience she rolled up her sleeves and jumped right in to help me. She even helped me cut material for me!!!! It was Venus, Sam and Miguel who had me appreciating the customer service at this Fox Lake home depot! They over staff during the day to assist the contractors who come in, which are professionals and don't need the kind of assistance as the DIY people that come in after working hours and weekends. Home Depot maybe you can fix that. Please note the 5 star is for the amazing customer service I received from these three individuals !! I am yelling a thousand thank you' s to Venus, Sam and Miguel!!!”

“People are very helpful as well. If we have questions they’re more than willing to guide you to the right I’ll or if you’re looking for work done they also offer local services that they can give you. Most of the isles are clean and organized. The sales are always fun to look at especially for when it’s Halloween or Christmas decorations. I always enjoy getting their garden with all the different types of flowers they carry. We have a credit card with them and it’s always helped us out when we’re looking for at home projects. I was looking at all the Halloween decorations and it was so awesome and cool to see the little details. I had to take a video that way everyone can see things that they offer. There’s more decorations at the store and they also have Christmas stuff already been set up.”

“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”

“This is going to be a little long but trust me, it will be well worth the read. The four star rating (I thought hard about giving it 3 stars) represents the store as a whole which is unfortunate for Carl, a manager at the store. If Carl's employees cared for the customer as much as he does, I'd give this store five stars. First off, this store is only one mile from my home so even if all of the employees were like the two I had to deal with at customer service, I'd still shop there anyway because it's close to my home. However, because of Carl, I will definitely shop there and will give the store an underserving high rating. Although, I will keep Carl in mind if I ever get treated like I did by the two unnamed customer service employees who not only took 45 minutes to NOT serve me but spoke to me very rudely. When I asked what was going on with my order that I was there to pick up, the guy said, don't know. When I asked if I need to come back the next day, he said, maybe. When I said I'm two minutes away from talking to the manager, he said, ok. At this point Carl walked by. I didn't know he was a manager when he asked me if I was being waited on when I simply responded, doubtful. Carl stopped in his tracks, spun around and walked up to the service desk to ask the two rude and unprofessional customer service employees why I wasn't being helped (I didn't mention to Carl they were rude and unhelpful) and it didn't take Carl long to not only get me help, he also gave me a completely unexpected and unnecessary, but very generous refund to make up for the long wait while receiving no help. Hats off to people who like their job like Carl that believe in good customer service. I thank Carl for being an example to workers that do a job that they obviously don't want to do. After posting this I did think of some other workers that do look to help customers so I wanted to mention that all in all there are some good employees there but it's a shame that they get overlooked because of the employees with poor customer service.”

“I walked in overwhelmed , and David helped me out in Blinds what a nice gentleman. He informed me of all the services you have. So happy, asset to your company.I will be back.”

“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”