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“I recently moved to Lake Villa and needed a new feed store near me. Personally, I don't like chain pet stores and prefer to buy from smaller business for my animals. This one is fantastic! Friendly staff, GREAT prices, and has everything from farm animals to backyard wildlife and indoor pet supplies. Additionally, I'm big on single ingredient and responsibly sourced products for my dogs, and Grayslake Feed Sales has options in that realm too. I already recommend this business to everyone!”
“Wonderful people who really know what they're talking about. Very helpful. I had several questions and needed some advise. Great prices too. Check them out .”
“Awesome place. Love being able to get loose bird food. Nice array of bird supplies. Extremely friendly people. We just got Violet from your store today. She is a baby ring neck. She is a doll and so friendly. You did a great job with her and we love her.”
“Their stock of what i need is good. If you have coupons and or rewards, the prices are good. They will also price match if some place else offers a lower price. The staff is knowledgeable, friendly and helpful. I am glad to have them close by.”
“Stephanie was excited to ask if we needed help and had intuitive advice for our newly spayed kitten. The recovery suit is perfect plus she had advice for it we still struggle with the tiny rambunctious kitten this hopefully helps”
“Tina and staff are fantastic. I can bring my big dog in for nail clips and be done in a few minute. My dog loves Tina. Been going to canine clippers for over 20 years.”
“Very welcoming, clean and Gavin was helpful showing me the more durable toys for my pup (which I bought 3 of).
But man, the prices of clothes for dogs are a little insane ? human clothes are cheaper. Maybe it's just the hype of having a pup now a days.”
“I wanted to leave a review to recognize the cashier who helped me during my visit today at the Gurnee PetSmart location. Unfortunately I didn’t catch her name, but her associate ID on my receipt is A-509580.
She was incredibly patient and took the time to make sure my coupons were applied correctly so I received the proper discounts. She was kind, helpful, and never once made me feel rushed during the process.
While I was checking out, another customer behind me became extremely rude and impatient and even used a derogatory slur toward the cashier. Despite the situation, she remained calm, professional, and respectful the entire time. It honestly impressed me how well she handled such an uncomfortable moment.
I ended up speaking up because the comment was completely unnecessary, but I wanted to make sure she receives recognition for how kind and professional she was throughout the entire interaction. Employees like her make a big difference in the customer experience.
Thank you to associate A-509580 for your patience, kindness, and professionalism. I truly appreciate your help and hope management knows what a great employee they have.”
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“The customer service from Caroline here was amazing! We bought a lawn tractor (huge purchase) her advice was so good, she went out of her way to help us. We have already been back to buy more garden stuff. Fab prices great quality. Highly recommend a visit!”