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“Exceptional service. Friendly and kind. Always go above and beyond to help solve any issue. Over the past 5+ years I have always chosen this store over any other. Matt and all the staff are just super. Highly, highly recommend this Ace Hardware.”
“Unrivaled knowledge and expertise! I had a cartridge go bad on a 30+ year old white GROHE shower/tub faucet and they were able to identify the model (info was worn off) from the hardware I bought in to order replacement parts and also provide compatible new trim kits for the plumbing setup to upgrade to a more modern look. Cannot recommend enough. Kind and helpful people”
“I like to support local businesses. This one is better than any big box store for you lumber needs. Dare I say it is also a better value? Certainly is for common lumber needs.”
“Best hardware store around. I missed the free popcorn since covid. They have everything in a very knowledgeable staff that's very helpful. A little overpriced but I think you're paying for the service”
“Wasn’t a believer until I bought a 13 dollar belt sander years ago and hoped it would last me a project or two. I think I may have to donate it if I ever want to be in need of buying another one.
The staff here is one of the best locations I’ve been too. I prefer it over Hanover park and Cary, the staff always makes sure your getting the best deal possible and is super friendly with answers. Probably the best place I’ve been to if you ever need a random tool to make that next project easier. Also they have a lot of tools that may normally only be available at a premium price point and the DIY’re the solution they provide is great.
Their products and easy customer service make me reminisce about the good old days of well built, inexpensive tools, that carried a lifetime or long term warranty.
I just bought an oscillating spindle/belt sander that is 99% the same guts as a Rigid for 4-5x the price. Never thought I’d own a luxury sanding item like that for the shop but I got that and a cart full of tools for less than the cost of one at the big orange store.
Oh also people like to harp on the “imported quality” where do you think everyone else comes from? You’re paying for a brand, up until recently the Hercules lineup of tools actually had Samsung sourced battery cells being utilized. I don’t think most people at this stage of the game think Samsung doesn’t know what they are doing when it comes to electronics.”
“Came in last week with my wife looking for some indoor plants and had a great experience at Lowe’s. We were helped by a wonderful employee named Sue who was incredibly sweet, enthusiastic, and very knowledgeable about the plants. She took the time to answer our questions and made the whole visit enjoyable. Sue is truly a treasure and a great representative of Lowe’s!”
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“I went to this store to buy a replacement cabinet hinge. They didn’t have what I needed but they went out of their way to find a local store that carried the item. They called the store and printed out the exact product I needed. If they were this helpful in finding a product from a local competitor, I can only imagine how helpful they would be if I was their customer.
What a great store. It’s hard to find customer service like this anymore.”