American Eagle Store in Aurora, IL offers a wide range of jeans, tops, athleisure, and accessories designed to make customers feel comfortable and confident. The store caters to diverse body types, providing an inclusive size range for men's and women's clothing. Customers can find a variety of styles, such as men's jeans in Athletic, Skinny, and Slim fits, as well as women's options like Mom jeans and '90s jeans. The store also offers shorts, joggers, t-shirts, dresses, skirts, and graphic tees to create complete outfits. The reviews highlight the excellent customer service provided by the store's associates. Customers praise the helpfulness and kindness of employees like Taylor H, Kelly M, Emily, and Yadi, who assisted them in finding the right products, providing fitting rooms, and making relatable conversations. The associates went above and beyond, even adjusting prices that were not populated on the register and helping customers sign up for the credit card without any pressure. Despite the generally positive experience, one customer mentioned a frustrating return policy that required a printed receipt for an even exchange, even though the item was still in the store. However, the issue was resolved when the customer was able to provide an email copy of the receipt. Overall, the American Eagle Store in Aurora, IL is praised for its inclusive product selection, well-organized store layout, and exceptional customer service, making it a top choice for shoppers in the area.
Emily at the Fox Valley store went above and beyond with a smile in helping me with my online purchase and exchange! Thank you for your patience and help, Emily! Your genuine kindness and upbeat attitude didn’t go unnoticed.
August 2022
I went into american eagle as a women who’s not as skinny as the others, an employee introduced herself as Mia and helped me feel more comfortable while shopping for jeans and always made sure I was doing well. I haven't received such an amazing experience while shopping for jeans, well done to the staff!
April 2021
Great selection of clothes, and very friendly staff.