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“The staff was outstanding in the selection of cards were numerous. They are extremely helpful in making it a very easy process to get the car and make sure I was happy with the vehicle chosen.”
10AM - 6:30PM
14 N Ohio St, Aurora
Car Rental
“Thank you very much to the parcel agency, I am very grateful and satisfied with your service, I will continue working with you from Chicago to Guadalajara, blessings”
“We travel a lot, often getting rental cars, and both times we've used this store they've been wonderful. Literally the only place without a million hidden fees and high pressure upgrades. Very friendly employees and the cars have been great. Thank you!”
7:30AM - 6PM
1311 N Lake St, Aurora
Car Rental
“?EDIT. So I've since talked to the on-site staff, and he was very helpful. However... the general customer service call center (the ones that your phone calls go to when the actual site staff aren't available) were unprofessional and RUDE!!!!and they will apparently just try and argue with you instead of actually helping or finding out who can help. Especially Carlos. He wouldn't even let me speak to a supervisor. He asked me why I wanted the supervisor, and then hung up on me. He was horrible. He left my mother in tears after that call. I've since talked to the supervisor. She was professional, but she needed better employees.I'm just happy that the on-site staff at both the pick-up and the drop-off locations were very nice.”
“The customer service was great. We had a reservation at Hertz and they screwed up our reservation. We got to this location 10 minutes before closing and they were able to get us a van and saved our vacation. Thank you!”
“Second time working with Cruz at this location. I needed a last-minute rental, poor planning on my part. Cruz was helpful, friendly, and professional, got me exactly what my family needed for much cheaper than the same vehicle at another agency nearby.”
Car Rental
Car Rental
Car Rental
Car Rental
Car Rental
“Megan the manager here is absolutely phenomenal. She is so helpful and accommodating. The customer service at this location is awesome. All the staff was great. Overall just a wonderful experience. I high recommend.”