Chase Bank is a very busy location, especially on Friday afternoons, but the staff manages the waits well. The interior features a modern style with comfortable seating. The tellers and bankers are consistently described as kind, knowledgeable, and very helpful. Staff members are noted for going above and beyond, offering thorough follow-up on questions and efficiently resolving issues for customers, which has led to high satisfaction. However, the location has some drawbacks. The driving lane is narrow and there is insufficient parking for the volume of customers. At least one ATM is regularly out-of-service or has functional issues, such as being unable to print receipts or accept cash, which adds to wait times for drive-up service. Additionally, the layout can be confusing for first-time customers, with a suggestion that clearer signage would be helpful. Despite these physical shortcomings, the excellent service from the staff makes it a preferred location for many.
Highly recommend coming in to see Josue Lopez. He was very informative on the things I asked he went above and beyond to help me with renewing my debit card. I will be back to see him for a business account.. thank you Josue
September 2025
It is an ok branch but they never answer their phone so if you have a super quick question you have to go in and ask. Not sure why they have a phone number posted if they don’t answer it.
September 2025
Great experience was helped immediately and the banker was able to resolve an issue for me.
