“Employees were friendly and helpful. Store appeared to be clean and organized for how busy it was being that its the holidays. Clothes were organized in good fashion. Easy to find sizes I needed. Fitting room was clean. Line moved relatively quickly when checking out.”
“I love this location. The staff here are very friendly. Great selection despite being a smaller store. Nicolette is my favorite. She's extremely kind and always personable. She makes my shopping experience fantastic and always ensures that I'm up to date with the sales and deals. I'll continue to shop her because here I feel like home. Thank you Nicolette and staff.”
“Big store that carries both Carter's and Oshkosh B'gosh brands' baby and children clothing with good selection and quality.Prices are affordable, though some stuff can get a little pricey (at least for our household)”
“Love the sales! Everything is always on sale!! Stacy, the store manager is AMAZING!! She's patient, friendly and very helpful with recommendations. You have to have a great attitude like she does, to put up with crazy moms like myself, lol. Shopping for multiple children and looking for the best deals isn't an easy job.”
“We mostly visit the gap factor in Chicago premium outlets it is good. But when I went to return the items which doesn’t fit me properly so they didn’t refund the amount back to my bank account and gave a gift card which disappointed me.”
“Me and my grand babies took pictures and there was a lady there that was so helpful with taken the pictures on Saturday December 13 i appreciate her patience thank you soo much ?”
“Went shopping for my Grandkids and the customer service was great. The store was fully stocked and I was able to find some good deals. Will definitely be back for Back to School shopping.”
“Nice variety of clothes for those in business and for those who enjoy shopping for casual wear. The best time to go are when sales come around as the prices offered are good.”
“I’ve always received the best childrens attire gifts from here. Such beautiful, well-made and designed clothes. I actually like that they don’t have a dressing room. Dressing rooms get so messy especially with kids. Their sizing is accurate anyway, and they have a decent window of time for returns if the size doesn’t work out. The sales associate was very helpful even checking other locations when I found items I liked but were not the size I required. I had such a pleasant experience and am tired of online shopping. It felt good to get out to an actual store. The store is small but not overly crowded or overwhelming like department stores can be.”
“My boyfriend and I came this week looking for a prom dress. Typically, it is a struggle to find dresses that fit my tall and larger body type. However, this store had a great variety of beautiful dresses in all different sizes. The staff was very kind, helpful and patient. The prices were also very reasonable for the great quality dresses. I definitely recommend that you check this place out!”
“I was blown away by the staff today at the AF at the Aurora Il outlet mall.
I have never walked into a store and been treated as nicely as I was here today. (06/17/25)
Their niceness was genuine and not an act. The employees went above and beyond to help me find a size. At no time was anybody irritated because they had to help me. They all seemed to enjoy helping me.
Lately, it seems every store that I enter everyone hates their job and they let you know it. Not here. The employees were eager to help me. No one was playing on a cell phone. It was a great experience. Kudos to the staff today.”
“I HAVE TO START OFF SAYING HOW WONDERFUL AN GREAT TIM IS AN STAFF. THIS IS MY FAMILY GOTO STORE WE HAVE BEEN SHOPPING HERE FOR OVER TEN YEARS AN MORE .WE ARE THE TOMMY HILFIGER FAMILY!!!! CANT WAIT TO SEE YOU ALL THIS WEEKEND”
“Fantastic environment, they have a wide selection of colors as well as an excellent staff. They were very accommodating towards my specifications and made me feel at home! Thank you to MDM special occasions, I will be coming back.”
“This review is not for the manager of the store but for the employees. if ur gonna be rude or attitude on ur customers then what’s the point of working here, just quit ur job if u don’t want to deal with us, there’s millions of other jobs in this area. grown ppl btw”
“Great prices on jeans and sweatshirts. Fitting rooms were clean. Staff member looked in the back stockroom for a specific waist and length pant size I was looking for. Staff really made me feel welcomed in the store.”