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“I Was in the fitting room trying on clothes and I needed another size. So the employee that was working I believe her name was Karol was able to run and grab an another size for me. I think she is a great asset to company.”
“Big store that carries both Carter's and Oshkosh B'gosh brands' baby and children clothing with good selection and quality.Prices are affordable, though some stuff can get a little pricey (at least for our household)”
“Love the sales! Everything is always on sale!! Stacy, the store manager is AMAZING!! She's patient, friendly and very helpful with recommendations. You have to have a great attitude like she does, to put up with crazy moms like myself, lol. Shopping for multiple children and looking for the best deals isn't an easy job.”
“I love this location. The staff here are very friendly. Great selection despite being a smaller store. Nicolette is my favorite. She's extremely kind and always personable. She makes my shopping experience fantastic and always ensures that I'm up to date with the sales and deals. I'll continue to shop her because here I feel like home. Thank you Nicolette and staff.”
“As a child of the 80s, I can say that I have been going to JCPenney for literally as long as my memory has been exisince. I think when we were little. It used to be JCPenney and the lower price point store 'Venture.' If any of you remember that when from when we were growing up. In the 1980's-90's, JCPenney was a higher price point marketed store; think Macy's, but NOT quite Nordstrom. I feel like now it is closer to Kohl's-esk pricing and quality. JCPenney has actively made attempts throughout it's existence to make sure they have, to the best of their abilities, adjusted their prices and seem to be in "the know" on what items to keep/not keep selling in order to fit in with the ever changing economy. For example, right now, when people can't spend much on the "flare" or "extras" they are very evidently focusing in on the necessities and (it was prom season while I was in there) reasonably priced gowns, As a department store, in general, JCPenney tries to keep their stores affordable, yet still mostly sells well made and meant to last products. The LARGE, but still limited, options when shopping INSIDE of a brick and mortar store are also incredibly nice to shop. When compared to, say, Amazon, or even Ebay or Etsy. You can never be sure exactly WHAT you're purchasing, the quality, the fit, OR if what you see even exists for sale at all. The scams ARE REAL out here, and it's nearly impossible to tell real sites, ads, and products from fake sites, ads, and products. Yes, I have, actually still do now, buy my children clothes from JC penney. They are always of great quality for a price that just, sometimes, cannot be beat! Especially as a single mother. Every CENT matters.”
“We mostly visit the gap factor in Chicago premium outlets it is good. But when I went to return the items which doesn’t fit me properly so they didn’t refund the amount back to my bank account and gave a gift card which disappointed me.”
“Customer service representatives are very fast & efficient. I signed up for their rewards. I love H & M brand. Will never stop going. They always have the latest fashion! Their clothes are so versatile.”
“Went shopping for my Grandkids and the customer service was great. The store was fully stocked and I was able to find some good deals. Will definitely be back for Back to School shopping.”
“I’ve always received the best childrens attire gifts from here. Such beautiful, well-made and designed clothes. I actually like that they don’t have a dressing room. Dressing rooms get so messy especially with kids. Their sizing is accurate anyway, and they have a decent window of time for returns if the size doesn’t work out. The sales associate was very helpful even checking other locations when I found items I liked but were not the size I required. I had such a pleasant experience and am tired of online shopping. It felt good to get out to an actual store. The store is small but not overly crowded or overwhelming like department stores can be.”
“My boyfriend and I came this week looking for a prom dress. Typically, it is a struggle to find dresses that fit my tall and larger body type. However, this store had a great variety of beautiful dresses in all different sizes. The staff was very kind, helpful and patient. The prices were also very reasonable for the great quality dresses. I definitely recommend that you check this place out!”
“I was blown away by the staff today at the AF at the Aurora Il outlet mall.
I have never walked into a store and been treated as nicely as I was here today. (06/17/25)
Their niceness was genuine and not an act. The employees went above and beyond to help me find a size. At no time was anybody irritated because they had to help me. They all seemed to enjoy helping me.
Lately, it seems every store that I enter everyone hates their job and they let you know it. Not here. The employees were eager to help me. No one was playing on a cell phone. It was a great experience. Kudos to the staff today.”
“I HAVE TO START OFF SAYING HOW WONDERFUL AN GREAT TIM IS AN STAFF. THIS IS MY FAMILY GOTO STORE WE HAVE BEEN SHOPPING HERE FOR OVER TEN YEARS AN MORE .WE ARE THE TOMMY HILFIGER FAMILY!!!! CANT WAIT TO SEE YOU ALL THIS WEEKEND”
“Christopher was great! Love this store. It's packed with deals and great quality denim. Worth a stop if you're at the mall. They do only carry up to size 34, or about a 14, and you can always order 36 or 38 online. Very attentive staff and clean dressing rooms.”
“The dresses are all very very pretty, for all occasions.
The only negative thing I see is that the vast majority of the dresses (for women) need some repair and therefore extra money is spent
That's why I give it 4 stars”
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“Great prices on jeans and sweatshirts. Fitting rooms were clean. Staff member looked in the back stockroom for a specific waist and length pant size I was looking for. Staff really made me feel welcomed in the store.”