Firestone Complete Auto Care in Aurora, IL, has earned a reputation for reliable and friendly auto service since 1926. Customers appreciate the quick and professional assistance from staff members who provide honest and safe information to help them make the right decisions. Many reviews highlight the team’s efficiency, with services like tire replacements, oil changes, and brake inspections completed promptly, often within the scheduled time. For instance, some customers experienced fast service, such as being back on the road shortly after a battery replacement or tire repair. The staff is known for offering excellent customer service, solving problems on the first visit, and accommodating urgent needs, including emergency repairs. Additionally, the team is attentive to customer concerns, even going out of their way to honor previous appointments and prices from other locations. While occasional delays have been noted, transparency about wait times is appreciated. Overall, Firestone Aurora provides comprehensive solutions for all vehicle needs, making it a trusted choice for residents seeking affordable and dependable auto care.
Took 2hrs to change a tire they didn’t have the tire I order gave me a lower grade tire instead they swapped out my lug nuts and kept my spare tire didn’t even tell me they were keeping it I don’t recommend this place as a first choice
February 2025
Zuriel Badillo did an amazing job helping me out and inspecting my vehicle! He made me aware of issues that needed to be taken care of that i would not of known otherwise. 10/10 recommend! 🌟🌟🌟🌟🌟
December 2024
Nice guys. Found my tire problem but not repairable. No charge.
