New Balance Factory Store
Shoe Stores,
Sporting GoodsHours:
1650 Premium Outlet Boulevard Ste 1271A, Aurora IL 60502 Hours
About New Balance Factory Store
The New Balance Factory Store offers a good selection of athletic wear and shoes, known for a wide variety of styles for different support needs, including wider widths. The associates are consistently described as extremely helpful, knowledgeable, friendly, and willing to go the extra mile. They provide good customer service, with specific help in finding correct sizes and compression identification for your foot. Prices are good. It can sometimes be hard to find the right sizes for those above average in shoe size or width, and specific items may not always be in stock. Overall, it is considered an awesome store with top shelf staff.
Most Recent Reviews
July 2026
Large selection of New Balance shoes and some clothing. Pricing is ok, not anything special in my opinion, but the sales and clearance can be good. Customer service is good!
May 2026
Excellent customer service. The employee who helped me offered to see if the style/size I wanted was online. She was super thoughtful. The associate who rang me up was great too.
August 2025
They are good! It was busy,staffed with younger employees, but they took care of my needs not once, but twice!
More Comments(55)
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