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“Surprised by the negative reviews in general on this location. My team and I ship out thousands of ground and priority packages a week. Every other week we bring a bath of a few hundred here. We have never had a single package not get scanned or go missing. This location does their job and does it EXCEPTIONALLY. Name the location and I have a complaint about a staff members attitude or lack of accountability when packages disappear after not being scanned… but not this branch. They are friendly 95% of the time and I see too many 1 star reviews of people not realizing that maybe workers are stressed or having a bad day… this location is by far the best USPS location in the NW suburbs. I have been to 25-30 in the last 7-10 years and this is the only branch that does it right and I have nothing but good things to say.”
“Shout out to Shion (sp?) At FRG post office. This morning she appeared to be a one-man-show and totally handled it like a champ. A very unpleasant patron was in front of me and giving her a hard time. She kept her cool and was professional. Hard to work with the public but she does great!”
“For my business, I have to go to the post office M-F most weeks. I moved to Cary IL over the summer. In the past, I would dread going to the post office daily. My post office would constantly create havoc or just be rude and off-putting.
As soon as I stepped into Cary post office for the first time, it was like being teleported to a different dimension. It is so clean and the clerks are so incredibly kind and helpful. They are quick, thorough, knowledge, and above-all, friendly.
The Cary IL post office is a true breath of fresh air. I've shipped hundreds of packages with them since I moved and all have been on track and on time. Beyond that, I truly feel the clerks are some of the nicest & coolest people in the community.
I highly recommend this post office. Truly, thank you for all that you do.”
“Lovely staff always. I accidentally dropped off a package in the 24hr drop box with the wrong label on it. Oh no! I came in when the post office opened to hopefully correct my error. The staff member (I forgot her name) was kind enough to go through all the packages to find mine. There were a lot... I had shipped four separate items, and she got them all for me. I found the one with the wrong label, and was able to put the correct label on it. Then shipped it off! This was totally my mistake. So I greatly appreciate all the help I received. Thank you!”
“Anna (Wauconda IL) is a knowledgeable, friendly and quick behind the counter worker - I am delighted to be able to ship packages through her as she never disappoints!”
“I love this post office. It’s spacious it’s open. The staff is friendly efficient and accommodating. Crystal is very friendly. If you forget something they’re more than willing to try to find something to help you to seal up a package to address it and there’s never a long line. Go to Palatine you’ll be waiting there for 20 to 30 minutes sometimes.
My only complaint would be the parking spots are kind of far from the door and I need a hip replacement so it takes a little bit for me to get to the front counter, but that’s the only thing that I find wrong with this place
…good job C-VillePost Office!!”
“Laura is a lifesaver. Thanks for helping me track down my package. I told the Mail guy to give you a hug and/or a thank you from me. I wish there were more people like you.”
“Our mailman name is Pat. I never saw someone as energetic as Pat. We get our mail between 11:00 and noon. He’s friendly but does not stop to talk. When he’s not delivering mail we know there is a substitute. We get the mail later in the afternoon”
“I had such a great experience at the Lake Zurich Post Office, thanks to Jerome! He was incredibly helpful, patient, and knowledgeable—especially compared to the experience I had at both Barrington locations. Jerome took the time to explain everything clearly and made the whole process feel easy and stress-free. It’s so refreshing to come across someone who genuinely cares and goes the extra mile. Thank you, Jerome, for your kindness and professionalism!”
“Jessica was FABULOUSLY helpful. I was worried about shipping a flute and she was so calm and quick to help me with a smile and patience explaining the different shipping options. If all postal workers were positive/cheerful/ready and helpful like her- so many people would find themselves walking out with a smile each time they went to USPS.? ???? 5 stars, because this is the best service I’ve ever received at any USPS.I don’t remember names easily, so I went back in to see her name tag as she helped someone else in line. I hope her boss knows what an asset she is to their facility- she had a warm welcome for everyone who passed through the door, as the sole front desk employee this Friday afternoon.THANK YOU TREMENDOUSLY JESSICA, for helping me get a package ? on its way to NJ. ?? I’m so delighted I went to this post office today! ?”
“All the people that work here are extremely knowledgeable, friendly & helpful to those people that may require a little more help & understanding in how things work. So thank you Octavia & the mail man that works my route!!”
“Went in with my grandson for finger printing and Britney, the young lady at the counter , was extremely patient, friendly and helpful! Not to mention funny and with great energy. Super good experience and very quick.”
“Great employees here! I’ve shipped several items over the last few months through this location and the service is always top notch. Employees are informative, which helped me save money on shipping options. I will definitely continue to use their services :)”
“Linda is always helpful with answering questions I have about shipping. She speaks with knowledge and makes it simple to understand my needs when shipping. She always says hi and greets you with a smile. I come to this location daily and never have I felt uncomfortable stepping into this location as I have in others. I just want to thank her for all the hard work she puts in day in and day out. Definitely a gem at this location.”
“I would go out of my way to come to the location because of Sheena! She’s so personable w/ exceptional customer service. She a gem, give her a raise.
—Khara”
“Best USPS place on Earth where kind professional people process your mail for your local area
carrier to deliver. THERE IS NO ONE TAXPAYERS $$$$ PAYING FOR ANY THING for the USPS!!
Where do people get this idea???
Our services pay for our cost.
We deliver for you America every day everywhere!”
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“Veronica was absolutely amazing. She not only went above and beyond to help us out, she caught several mistakes in our passport application that we were able to fix before it went out. Thank you!
Post office itself was clean and quiet. Loved it.”