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βpete brian and julia swooped in and saved us from
being here forever. brian directed us and was very polite. pete showed us around the store and brought us to everything we needed. he saw us struggling and asked if we needed help and we really appreciated that. Julia was great and super sweet when i had asked some questions, overall great people who work here!! thank you three for being so kind on a busy weekendβ
βAlways outstanding customer service and staff provide a great family type environment and helpful for your needs and satisfaction. Staff helpful and like you are visiting your aunt or uncle or cousins at the local store.
Good selection of items and lots of unique stuff for overall gift giving.
Nice location.
Nice shopping experience.
Thanks.β
βLove the ability to select individual nuts; bolts and screws and get exactly the number I need.
Also - very friendly and helpful staff - always greet me when I arrive and will ask if I need help or where to find stuffβ
βLove this place.The perfect place to find that something that you knew you'd only find here.You'll know it the minute you find it.You'll say," That is it"....and it is it.β
βI love going to Ace hardware you can go there and if you have a part that doesn't exist every time I've been there they have helped you figure out a part that you can use to make your project workβ
βThe manager, Rob, was super resourceful and was able to help me with everything I needed! All of the employees in the store were also super nice too. Anytime you walked by an employee they either offered to help or commented to have a great rest of the day. Nice to have a hardware store like this in the area.β
βI had a great experience here. I was looking to buy a grill for my father for his birthday and the staff was very helpful with the process of buying it and having it delivered. They were even able to deliver it the same day. Very satisfied customer.β
βGreat selection, easy to get what I need and get on my way. Anytime I asked questions, they were very helpful. Iβm a handyman, so I go all over. Much better service than what I find at the big box stores.β
βI love going to Harbor Freight. Been shopping there for many years. Current status of my experiences...Went to go buy 2 things and they were out of both. I went ahead and ordered one and will wait to buy the other. However, every time I have been there, 3-4 times over the last 3-4 months, they have never had it in stock. I will continue to shop there regardless, as they do have nice prices.β
β5 star customer service given by Andrew. Without even being asked he offered to load up my carpet cleaner and did it was a smile. Beyond happy with this, highly recommend this location. Give that kid a raise!!!β
βThe staff is always very nice! I needed to purchase bolts and Scott was super helpful. He took the time to help me find them in the exact size I needed. Thank you Scott !β
βDid a fantastic job tuning up and repairing my mower and chainsaw, very competitive pricing. I also bought a Stihl leaf blower Iβm very happy with. Scott is a very nice and knowledgeable man.β
βI had a special loom project hook that broke and couldnβt find a replacement. Ryan Shin helped me find the right metal and even helped form and cut to the size I needed for a perfect replacement! Thanks so much for the amazing customer service!β
βIβve been here several times for various home improvement items, garden tools or plants, and even cleaning products (better prices than Amazon!) and this last time I was really impressed by how helpful Scott was in lumber. He helped me find exactly what I needed, even found an alternative option for a 2 x 2 I needed in cedar, and made the cuts for me perfectly. I really appreciated it and my potato box Iβm making is coming along nicely. Thanks again!β
βJust what you'd expect at Home Depot. Huge selection of home improvement items that are well displayed and neatly organized. Plenty of parking along with a friendly, courteous and helpful staff.β
βWhen my brother's trailer broke down near the Indiana border, the only store within 2 hours that was still open until 9pm was this Tractor Supply. He called an associate at the store and they found the leaf spring he needed. They were willing to stay a little after closing time if needed so we could make the long trip there to pick it up. We cannot express enough our appreciation for this store's associate for going the extra mile for us during an emergency!β
βChris was a wonderful help with the pack rack that I purchased on this trip and for letting me know more information about the table saw and router table I will be purchasing soon. It was definitely well worth the trip.β
βUpdate: Iβd like to update my previous review for Carlson Glass and Mirror. The repair took quite a whileβtwo weeks for a small mirrorβbut the quality of the work and the price were absolutely amazing. I really appreciate this small business for their excellent craftsmanship. However, I believe they could speed up the process, and I would have been willing to pay extra for faster service. Overall, my experience was good, aside from the lengthy turnaround time.β
βGreat place for DIY & GC's looking for a solid selection random items to finish that home improvement project you have. This place also has a pretty decent select of home furnishings from time to time, obviously if you find something you like you'd best purchase it right away as it will most likely be sold soon.β
7:30AM - 6PM
2650 E Main St, St. Charles
Hardware Stores
βAce Hardware in St. Charles really is the place with helpful hardware people! And they are all so friendly and knowledgeable. Itβs also my go to place for keys made correctly (I never have success with those machines that supposedly cut keys for you), glass cut, and screen repairs. Each Ace has its own specialty items it sells, and this Ace has exceptional items I canβt find anywhere else. Iβm also talking about the βimpulseβ aisle you go through just to get to the registers that has lots of items you didnβt even know they made or needed! Haha. I always find something here that wasnβt even why I came here in the 1st place! But I really like that, and the chit chats with the staff. Highly recommend a trip here when you need help or an odd item, because if you canβt find it, the staff will recommend an alternative for your project. Kudos!β
7:30AM - 5:30PM
319 S Neltnor Blvd, West Chicago
Hardware Stores
βThey are rearranging everything but I love going to the hardware store β€οΈ. A little messy but I don't mind. I tend to hunt down the older people because they know better where things. Nothing against the youth. It takes a lot of time to find anything when it's all moved around ?β
βThey had most of the stuff for prep work before major floor refinishing. Good service from the young staff, but typically nobody seems to have any deeper knowledge.β
βChris T is a true asset ... The transition from Don jon to Aramsco was such a pain in the ass that I wasnt going to continue doing business with them. We specialize in Mold Remediation so we need a reliable source for P.P.E , specialized equipment & chemicals. His customer service & knowledge of the products was worth a 2nd chance and NOW, our loyalty. Thats no b.s, I was impressed.
Tim.C
COLT Environmentalβ
βJohn and Tony, who drive the forklift in the yard, were very helpful to me. They were very knowledgeable, efficient, and polite. I needed a total of 34 bags of river rock loaded into my car, which I could never have done on my own. Very grateful they were there and so willing to help. Please add Luke to the list of good guys who know what theyβre doing and provide great help when you need it.β
βI love the fact that all staff make you feel welcome, especially the receptionist, good people good humor make me feel good friendly Iβve been with you guys for a week, and so far everybodyβs been awesome. Very respectful specially.the whole department weather is a machine operator, the receptionist secretaries human resource. I feel good and I feel comfortable. Thank you for the opportunity. Sincerely, Alex.β
βItβs rare these days to be greeted by friendly staff in a hardware store. Instead of shopping at big box stores, Iβve started coming here more frequently because I truly feel valued as a customer. While the prices may not always be the lowest, theyβre competitive enough, and the service more than makes up for it. The employees are always helpful, guiding me to exactly what I need. For projects Iβm not completely sure about, they point me in the right direction every time. If you live in the neighborhood, I encourage you to support local businessesβitβs the right thing to do.β
βI recently had the pleasure of visiting Home Depot and was thoroughly impressed by the exceptional customer service provided by Chris G and his manager, Traci. From the moment I entered the store, Chris was incredibly helpful and knowledgeable. He took the time to understand my needs and guided me to the right products with patience and expertise.
What stood out even more was the support and leadership demonstrated by Traci. She ensured that the store was running smoothly and that all customers were receiving top-notch service. Her professionalism and dedication to her team were evident, and it was clear that she fosters a positive and efficient work environment.
Together, Chris and Traci made my shopping experience at Home Depot a truly pleasant one. Their commitment to excellent customer service is commendable, and I highly recommend this location for anyone in need of home improvement assistance. Thank you, Chris and Traci, for your outstanding service!β
βPAT AND RED are awesome, they are very polite knowledgeable And accommodating. They helped me find my supplies in the store quickly.
I was rushing back to the store to return the excess supplies (some ace hardware are individually owned and can only accept returns where bought)
And when i arrived at the store 1 min after closing they opened the doors and allowed me to return my excess supplies. Truly above and beyond.β
βThe Home Depot in Bloomingdale is far better than the Home Depot in Carol Stream.
Staff is friendly and helpful. The management appears to truly care about their team. I've personally witnessed two moral building activities by management at this location. Happy employees leads to positive customer experience.
The store is always clean and I can find people to help me when I have a question.
When I use the curbside pick up the employees always great me warmly, some even engage in friendly conversation. I have called management on two occasions to express how positive my experience their store has been. Once the manager said he was going to buy lunch for the employee I spoke of.
Other Home Depot locations are closer to me, but I go to Bloomingdale Home Depot for the customer service.β
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βI am a manager for a business down the street from this location. I choose to give our business to Ace because of the staff on duty. Leslie has been AMAZING at helping me out. The customer service Iβve gotten has been unmatched. Thank you to the management of this store and a special thank you to Leslie for always helping me out. Everyone at this location has been fantastic.β