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“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”
“Alan, yes look for him if you want one of the best services!! He's very smart, practical, patient and compassionate helping customers resolve issues. Thousand thanks again!”
“Art at the ATT store was so amazing! He helped me recover my dead father's voicemails from my old device, that I lost. Art went above and beyond to ease my mind. I highly recommend him and that store!”
“My phone is my life line. I had an extremely hard time transferring my data when I upgraded from a 13pro to a 17pro. Went to Dr gadget and James explained precisely how to re factory reset & re transfer all data. What a life saver!! Dr Gadget is my go to for all my phone repairs and questions. Highly recommended to those in the surrounding area. They also had a privacy screen protector and a rear camera protector in stock along with a case. Thanks Dr gadget”
“Highly recommend!!! I recently had my iPhone 13 screen replaced here, and I couldn’t be happier with the service. Other places quoted me $120, but they did it for $100. The person working there was generous, kind, and very easy to talk to. Honestly, that kind of customer service is rare!
I’ve tried going to other phone repair shops nearby, but I only met rude staff. This place is completely different - friendly, professional, and fair. Highly recommend!”
“I needed to pick up new iPhone and have data transferred from broken phone. Mike at the South Elgin Store helped me out and it was fast and easy. I had to return to get help with Apple ID mistake I made. Mike again was there to help me restore my ID’s data! Thanks Mike! Suzie H.”
“Spencer was great! He really went above and beyond to take care of transferring our family over. He was very patient and was able to save us money with getting new phones! Thank you for all your help, happy to back with Verizon!”
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“I had previously went to the location on lake street for assistance and was turned down because i no longer had service with them however i came to this location and manny helped me get in touch with customer support to unlock my old iphone 7”
“I had been having trouble with my phone all week, even talked to multiple representatives over the phone who could not fix my problem. Ali took care of my problem within 15 minutes of being at his store! Very polite and very professional! Would highly recommend Ali to anyone.”
“I must share my customer experience with Dago....I had a million and one question. (Exaggerating) but a lot of questions and Dago willingly answered every question I had, He even went over and beyond to go check for item that I was looking for. He didn't say we can wait till you come in, or he didn't know....he actually placed me on a brief hold. And he went and looked, I appreciate that on a scale from 1 to 10 I give him a 20!!! I APPRECIATE THE PROFESSIONALISM AND THE WILLINGNESS TO ASSIST. THANK YOU DAGO!!!!”
“I am not tech savvy and Jay really took the time to walk through all of our questions and was SO patient. Not only did he stay past closing one time but he even stayed late past close just to make sure my friend and I were comfortable with the phone!
BEST PART YET, Jay let us record him as he walked through step by step so we always had a visual how-to anytime needed!
If you or someone you know has a hard time with technology or remembering steps, you can rely ON THIS CRICKET STORE IN PARTICULAR as much as you can rely on a library for help with digital tasks!!!”
“This place is by far the most tech savvy gadget repair place there prices were very reasonable and time cinsuming I highly recommend it to any one with a broken phone or tablet”
“Today, August 6, 2026, Brian went above and beyond helping us access our accounts with very little information. My mother is 94 years young and very challenged with technology. Brian’s expertise and persistence was so valuable to us! We have always received stellar service at this AT&T location. I highly recommend Brian and the entire team for all your mobile and business solutions.”
“Daisy and Janet helped me out so much today will 100% recommend this location they gave me good customer service and helped me get out of here fast !! Answer all the questions and concerns I had will be coming back for this kind of service ??????”
“Amazing customer service wouldn’t complain one bit staff and Manager were funny and helpful with all my questions super helpful would come again 10/10 service”
“Walked in to setup international calling. Ramone was great! Further explained my plan was ancient, set me up with a new plan at a lower cost with better benefits. Highly recommend the AT&T store on Kirk in Aurora.”
“So I had the absolute pleasure of being able to work with Eddie from cricket. Not only is he just an absolute pleasure to talk with he is extremely thorough, and very caring. He walked me through all of my options front to back several times without even batting an eye. He was extremely dedicated to finding me the phone that was right for me, and he made it fun and enjoyable. I recommend coming to see Eddie or any of his associates at this cricket store in North Aurora. Save yourself the trouble and the hassle, and let these people take good care of you, especially Eddie. Thank you again, Eddie.”
“Went into AT&T desperate for help due to a complex situation my mom is going through regarding switching phone carriers. Josh was beyond helpful! He had patience listening to our experience, was optimistic with problem solving, and was attentive throughout our time in the store. We left with my mom’s phone connected to service, and was sent with recommended steps to help the process of resolving the entire issue. Very nice guy, great customer service skills. Be sure to connect with Josh if you go to this location!”
“I’m am not good with technology and get very anxious when I have to get a new phone. It was that time. Efrin assisted me and to say he was fantastic is an understatement. He was the kindest and calmest salesman I have ever run across. He made sure before I left everything was working and I would not have a problem. The manager also made it known that if I had any issues that they are there for me. Best experience buying a new phone ever.”
“BEST SERVICE EVERRRRRR!!!! I think all these young ladies deserve to be at the highest corporate #level here is the reason why, they greeted me at the door and then explained which phones provided quality service! Im beyond satisfied with the money I spent! They helped me make a good financial decision! 10 out of 10!”
“Griffin was amazing!
Went in the store, and he was very accommodating. Waved his hand and it was like he was saying, come here I'll fix whatever problems you have with your phone even before I opened my mouth. Told him my problem. He took my phone and in less than 3 minutes phone was fixed.
He was knowledgeable but most importantly his demeanor was very good. He treated me the way he wanted to be treated as human being. Friendly, respectful, amazing.
Not to mention I had a very bad experience.in the same.store a year ago. More.Griffins won't hurt. It will be a plus!”
“5 stars from me!! My very old iPhone ended up needing to be replaced. Ricardo was very helpful, professional and knowledgable. He walked me thru all options and promotions and answered all questions to help me decide on the best option to get me set up with a new phone. Very pleased with the experience and will recommend!”
“My experience was absolutely great and I’m glad I picked this location. I got to work with the owner who went ABOVE and BEYOND TO GET ME THE PHONE I WANTED. From the time I got there until I left it was a steady flow of customers who he seemed to know by name which means he builds relationships with his customers. The young lady was nice and she also went above and beyond. They both were amazing. I would recommend this boost to anyone. Customers service is top notch!”
“Patrick is awesome! He handled a busy store by himself with grace, took care of problems, and made sure to acknowledge everyone who came in. I've been in retail sales for over 20 years and was highly impressed overall. His connection, ability to read his customers, and his cander was nothing short of impressive.”
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“I love Batavia office. AT&T manager is so great. I don’t wanna call his name. Don’t want to say it wrong but I appreciate every time I go in there. They always take care of me. I give them five very good customer service. Those guys are great over there I’m glad to be a part of AT&T with good customer service.”