Verizon offers mobile, 5G home internet, and business services. Customers can visit stores, schedule appointments, or place orders online with options for in-store pickup, free shipping, or same-day delivery. Experiences with staff vary; some customers report very polite, professional, patient, and knowledgeable employees who provide great service, assisting with new phones, data transfers, and setup even beyond closing time. The store environment is noted as very clean. However, other experiences include promotions that are not honored due to fine print, leading to a sense of wasted time. In some cases, staff are described as trying to be helpful but limited by security protocols that prevent resolving certain issues without the account holder present. While some service is deemed decent, there are suggestions that employee education could improve to better serve customers.
Kameron was an incredible help. My mother-in-law’s heart of hearing, and we were working with him through the process of getting her a new phone and all of the accessories. He was patient, informed, and competent. I would definitely recommend him and the Batavia Verizon store any time for your phone needs!
April 2026
Alyssa S. is AMAZING! She went above and beyond to help me with issues, help me get the best value, all while being kind and understanding!
April 2026
Duron saved my company hundreds of dollars today by bundling our insurance. I've spoken with many other Verizon reps and not one of them pointed out this feature to me. I'm so grateful that I happened to be connected with him today all the way from Minnesota. Thank you so much and we will definitely be back for anything... read full comment
