The Xfinity Store by Comcast located at 57 S Randall Rd, Batavia, IL offers a variety of Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Customers have had positive experiences at this Xfinity Store. Jenny, Kimley Love-Gibson, David, and Brayden were all praised for their exceptional customer service. They were described as extremely helpful, patient, professional, and able to effectively address customer needs and questions. One customer was particularly impressed with Jenny's assistance in transferring and returning equipment during a difficult move. Another customer had a good experience working with a staff member to change their plan to a cheaper yet efficient option. The staff at this location were also commended for their responsiveness and communication skills, especially Jennifer who helped the customer switch from Verizon to Xfinity Mobile. Overall, the Xfinity Store on Randall Rd in Batavia, IL has received highly positive reviews for its knowledgeable and friendly staff who provide excellent customer service.
Had a tough time getting the help we needed, but eventually got it
June 2024
I worked with Jenny this afternoon at the Comcast location. I just completed a difficult move with my wife and two kids. She made my life a lot easier with her service by transferring and returning equipment from my old to new house. Thank you Jenny. My family and I appreciate it.
January 2024
I had a good experience at this location. I have tried dealing with xfinity over the phone and in the app with no luck, so I decided to go in person. The guy who helped me was easygoing and was able to change my plan to a cheaper, yet efficient option. I was really pleased with my experience. Thank you!
