The Xfinity Store by Comcast located at 57 S Randall Rd, Batavia, IL offers a variety of Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Customers have had positive experiences at this Xfinity Store. Jenny, Kimley Love-Gibson, David, and Brayden were all praised for their exceptional customer service. They were described as extremely helpful, patient, professional, and able to effectively address customer needs and questions. One customer was particularly impressed with Jenny's assistance in transferring and returning equipment during a difficult move. Another customer had a good experience working with a staff member to change their plan to a cheaper yet efficient option. The staff at this location were also commended for their responsiveness and communication skills, especially Jennifer who helped the customer switch from Verizon to Xfinity Mobile. Overall, the Xfinity Store on Randall Rd in Batavia, IL has received highly positive reviews for its knowledgeable and friendly staff who provide excellent customer service.
Finally, I found someone that was able to help me woth my account.
March 2026
here they helped me solve a problem that 10 agents on the call could not solve, also in previous xfinity stores. I recommend this service!!! Friendly consultants and caring staff who will always do everything in their power!
February 2026
I have found that the payment kiosk tucked in back of the store instead of up front where it use to be very inconvenient. What if I were on crutches or in a wheel chair. It would be a chore to access the kiosk.
