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“Great secure, clean and up to date storage lockers. Scott the manager in charge of the North Lake Metro Storage location, is a great guy to know and talk to if you have any issues or problems. Wish all managers were like him. Keep up the great work Scott and keep in touch.”
“Came here to pay my bill and there was a new face. She was so sweet and smiled the entire time. We need good customer service like this all the time thanks khalilah”
“Ken and his team did a great job from start to finish with our move. Great communication and follow up. I don't want to move again, but if I do, Chicago Office Movers are my first choice.”
“Michelle was super amazing, knowledgeable about the different units, friendly!!!!! Will definitely recommend this place to my friends if they are looking for a storage unit to rent”
“I've been using the storage for two years. I'd like to share the great experience I had. Let me start by thanking Marc, who was extremely helpful from day one to my move out day and answered all my questions with big professionalism. Over that time, I never had any problems and I'm thankful for it.”
“Anita Provided Awesome Service Taking My Payment An Also Very Amazing Customer Service I Will Recommend To Family And Friends Thank Again Anita For Your Great Service”
“Nic help me set the ps app and was very helpful and friendly.Timikia best worker in world ,It helped me a lot, I recommend the Golf Rod location. Thank you very much again for your help Timikia. You are the best.”
“This is my first time using a storage facility, and Ms. Evelyn has made my experience pleasurable so far! Her professionalism and courtesy rank #1. I accidentally didn't secure my storage unit, and she called to inform me. One day, I was waiting in line, and I overheard a customer talking about having problems with payment, and she took the time to listen and offer sound advice to the customer! Evelyn, you are the best at what you do! Thank you for your service!”
“Joey Rios, exhibited next level customer service as he went above and beyond. The customer service provided makes me think doing business with this location was good decision.”
“Very happy with this experience. Harmony (site manger) did an outstanding job of taking me through the lease experience. Very professional, knowledgeable and thorough. I highly recommend trading with Metro Self Storage in Oak Brook Terra ce.”
“Mr. Eric Arias, an impressive, responsible skilled and professional manager. Gave us valuable information about the moving & storage process & facility. He is an asset for the company. The facility is very clean.”
“This would easily have been a five if not for the damaged property, lack of response and the delivery driver. My move was from Midwest to the East coast. My experience with the team in Chicago was excellent. I was going into storage initially. I was told it would go into crates, I was told I could use my own blankets. No crates and my blankets disappeared in the process. The driver on the delivery end was very aggressive and was only concerned about how the outcome looked for him and not whether I was a satisfied customer. Moved items into the house to discover many items damaged. The major item was a stand up desk that I will have to replace at my cost.
Have reached out several times to the team in Chicago with no response. In the end it was disappointing.
I revised this to a 5 star, as it was my experience with the team in Chicago and that same team resolved all issues to my great satisfaction. I do believe I can recommend this team as they are very customer focused.”
“The act of moving itself is stressful. Now add on storing your belongings and there’s a whole new level of uncertainty. Diane was there to help me from the beginning answering any and all questions I had assuring me I was making the right choice. She was right. She really took the stress out of this part of my move. I always leave with a smile knowing she’s around to help! Thank you.”
“Stored my stuff for a year and this is one of the cleanest storage facilities I’ve ever been to. It was always very well kept. The moving process in and out was easy. I didn’t like that I had to buy a Cylinder lock when I already had a disc lock from previous storages, but that’s okay, it still worked out. Grateful for storage manager Sandra’s great customer service.”
“Very satisfied! Mike D. Was really helpful and insightful with my move in process! I got a unit near the loading dock. I even payed for a year straight! Also to mention i moved from another public storage because this one seems much more convenient for me with the parking it offers. Very satisfied customer here.
Thank you”
“Probably The Best Customer Service I've Had From A Storage Unit In Forever. The Girl There Was Really Nice, Showed Me A Couple Units Before I Made My Decision. She Walked Me Through Everything Perfectly And Was Beyond Super Nice And Kind. She Needs A Raise Working In The Sun Like That. Good Thing She Had A Golf Cart To Ride In Instead Of Walking.”
“Perry, the Store Manager, at the Harwood Heights location is very kind and eager to help! At move in, he showed me where my units were in the maze setup they had. Perry was very thorough with walking me through the steps of driving in, information about where to get cards and their hours. Highly recommend going here because of the customer service.”
“Being from a military background, I have had to use storage facilities more times than I can count. Most of the time, it's a very impersonal experience (very transactional). However, i must say... I have never had customer service like I do with Candace and Joel! They are extremely friendly, super helpful, and very knowledgeable. These two always go above and beyond. I always leave feeling like I had just visited extended family vs. simply paying my bill. The warm and friendly customer service should not go unnoticed and should definitely be recognized!”
“Annie provided outstanding assistance to me in assisting with my move in on Saturday. We were running quite late, but she assured me and my crew that all would be ready when we arrived. Annie went out of her way to clearly explain the facility procedures, demonstrated operation of the keypad entry and lock, and got me through the paperwork with thorough explanations of rental details, while in record time. Her upbeat and friendly demeanor made the arduous experience pleasant. The facility itself is clean and bright, the loading dock is large and easily accessible from both street and storage units, and large, easily maneuverable carts are ready for use immediately adjacent to the dock area. If I could give Annie and Life Storage La Grange Park 10 starts, I would do so in a heartbeat!”
“Very quick and efficient, amazing service, and a great price for 3 hours of work! The movers were very careful with our belongings and willing to move furniture in our designated areas. Would recommend this service over and over again!”
“Barb is the Best! Always at the desk and always with a smile. Feels like family every time I come in to pay my storage bill. Now if only this company could duplicate Her! They would corner the market! ???❤️”
“Delivery and assembly of yardbird patio set.
Great service! They arrived when they said they would. Assembled everything. And positioned the items in the locations we requested.”
“Great storage space. Great staff and very convenient. Barb and Angie were very helpful and informative with all of my questions and concerns. I’d highly recommend this location.”
“12/9/25 Update : I needed yet another (third) rental. This time an outdoor spot and once again Liz.... Yep, Liz taken the time going over all documents, indicating where my spot will be & being kind as anyone should.
I wouldn't have thought of any other location.
Liz had been ever so helpful setting me up. Highly recommend.”
“I recently spoke with Chris and Carla about a question that required their assistance. They were extremely friendly and clear communicators, provided great advice, and accomplished the request quickly at exactly the right time. Thanks for the ongoing superb support!”
“The property manager Aldo at public storage is extremely professional and always willing to answer questions, excellent communication skills. I recommend this public storage to anyone looking for storage Space excellent! Excellent! Extremely clean facility”
“⭐️⭐️⭐️⭐️⭐️ Five Stars! Brent at Public Storage is outstanding! He went above and beyond to find me the best Memorial Day special for my 10x40 RV spot—even calling me back to share a new deal. We met in person to finalize paperwork, and he helped me choose the easiest space to navigate. His personal touch and commitment to getting me the best rate are exactly why I come back year after year. Top-notch service!”
“Needed a space to store my stuff while going through a really, really rough patch in life. Both Katherine and Rocko helped me find a good, affordable locker that suited my needs. Even when I may have extended my welcome past the posted hours, they were understanding of my situation, and treated me with respect. Great management, clean spaces, definitely plan on continuing to use this space or any other location of Extra Space Storage.”
“Jeanine made my experience so smooth and efficient she’s so sweet and helpful I’m very grateful she was there to assist me! Bring your business here ❤️❤️ Very nice place 10/10”
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“Denice is a fantastic manager. She has answered all my questions and fit me with the correct size unit at a decent,affordable price. She's very friendly! Thank you Denice”