“I've been here a few times and it has always been incredibly pleasant. Everyone I've interacted with has been very helpful as well as kind. The pricing is competitive and they have just about anything you could need hardware-wise!”
“Maria was so helpful and helped me find everything I needed very quickly! I’m so appreciative of her help. This store has everything you could need when you’re looking for any tools, paint, caulk, etc. Skip the big chains and stay local!”
“The BEST service I could have ever experienced. Nice people , waited for me to pick up a part after hours. I recommend this place. I will drive from Elmhurst to shop there from now on.”
“The staff is very friendly and helpful with finding any items. They've helped me problem solve my specific issues. And the store has a surprisingly large number of products available!”
“Little more than I wanted to pay but with it Ace Hardware fair price great quality box fan. Super helpful friendly and respectful staff clean organized store and fast check out I'm very pleased”
“Very happy with recent service from AG. He replaced a plexiglass storm window panel with bent aluminum frame, and the hardware on a sliding storm window panel from a porch door. Relatively small jobs, but he took care to complete the repairs right and at a low price. Communication throughout the process was also great. Highly recommended.”
“This place is just the best. The prices and selection are as good as and often better than big box stores, and the service is on an entirely different level. They do not hesitate to help with anything you need, from locating items to giving input on products to loading the car. Such a gem!”
“I was surprised on how well they sharpened my lawnmower Blade. I know I should have tooken photos before it was sharpened, but man I am glad I took it here to get it sharpened. For only 8$ this was worth it.”
“I came in today because I had juat purchased a portable washing machine for my new apartment that doesn't have laundry. I should have done more research on the water connection pieces, as thwre is not a functional adapter for my extendable kitchen sink hose. Anyways, even though there isnt a part to help me here - the employee I spoke with (Adam) was absolutely and genuinely trying to find other work around for my dilemma. When I walked up and he approached, I was put of breath from health issues and nerves so I stumbled a bit and trying to explain the purpose of my visit. I have worked and been a customer for years and knowing this was likely a fruitless effort - Adam again was patient and honestly just a salt of the earth, willing to help and was concerned about my plumbing issue to go so far as to again try to think of other things I could do to have to not return a 3 cubic ft washing machine to Amazon. I hope the owner sees this - because if I ran a business, Adam would be my first hire.”
“Excellent service on the lighting department. Number one the array of lighting is so fantastic. Each fixture is work of Art. They have a giant computer screen that you can scroll through to see every and any light fixture on the planet is totally enjoyable. My designer at the store is Katie and she was just perfect for me. Excellent communication, relaxed, friendly made it so easy for me to spend my money at Hortons. I will be back and I highly encourage anybody to come to the store it does say Ace hardware Hortons. The lighting is upstairs and the hardware section is downstairs.”
“For truck drivers... entrance is the west gate. Pull up to the gate and call the number posted. Pretty easy backing. Unload time is about an hour. Getting to the delivery can have some tight turns but overall not bad.”
“Joanna, took care of us solved our problem and blessed us with a RED BUCKET ? #lberateREDbucket #floorprotection #swifty #ikeafurnaturetools #thatwasme”
“Extra big/complete for an Ace. They were patient with us when we showed up at closing time with an emergency. We were able to get everything we needed to get our trailer back on the road.”
“The customer service was phenomenal and even the guy cutting my key tried his best to please me because he was out of stock of a certain key but he did his magic and the keys worked perfectly I would highly recommend going here”
“Nice store. I needed gardening gloves and landscaping waste bags. They were very conveniently placed near the cashier. The gardening glove selection is limited, but I was able to find a pair that fit my hands, and contained a protective leather tip for the index finger. Great for digging around river rocks. It’s a small store and the selection of product varieties is highly curated. But it’s my first stop to purchase items for my home’s hardware needs.”
“I want to give a huge thank-you to John at Ace Hardware today for his outstanding customer service! He went above and beyond to help me replace a part on our weed wacker, and he was incredibly helpful, patient, and knowledgeable. It’s so refreshing to receive this kind of personal service. John took the time to make sure I had what I needed and made the whole experience so easy. Thank you, John, for going the extra mile! Ace Hardware is lucky to have you!”
“David at Ace Hardware is an absolute lifesaver! I was on a mission to find a very specific screw, and honestly, I was starting to lose hope. David didn't just point me in a direction; he walked me over, listened carefully to what I needed, and somehow knew *exactly* which obscure screw it was. David’s knowledge and patience were incredible. Ace Hardware is lucky to have him!”
“I needed something for my car yesterday and I couldn't find it in the automotive section, then a nice man asked me if he could help me, I wish I had gotten his name but it was in a different section. Thanks so much!”
“The employees are very friendly and helpful. I went there and looking for some special glue and the young lady showed me the glue and other products that were very useful”
“Stopped in for stilh change saw parts. Unfortunately they didn't have them but the parts guy behind the counter recommended a place to get the parts i needed. They are always friendly at Ace and truly care about customers.”
“Here's what I love about Shauer's Hardware: Everything. From the cast hammer door-pull to the wooden floors, to the back counter where they make keys, it's delightful. They almost always have what I need. The best part is the people who work there. They'll help you find whatever you came in for. They'll help you figure out what you need to get a project done. They're kind and courteous and know their stuff. They've never been patronizing to me (a female DYIer). You don't have to wander around looking for someone to help–THEY find YOU. I always leave there with a smile on my face and my faith in humanity intact. I love this place so much.”
“Locked my keys in my car. These guys helped me to get back in AND didn't want to charge me anything. I forced some cash in them (but not enough). Still some great people in this world who don't stepping in and helping someone in a bind. BIG THANKS!”
“I've had several great experiences with this store and the staff in the last couple of months. Super helpful with buying a shop vac and some other items. Shout out to Luis for the extra assistance!”
“My AC was leaking and had Antonio come resolve the issue. He was prompt and respectful. Fully explained what happened and how to prevent it in the future. As anyone knows it’s difficult to someone you can always rely on but AnyTemp has been my go to for HVAC related issues since recently installing a new furnace for me. All their employees are knowledgeable and take their time to explain what’s going on which is greatly appreciated. Fantastic work and value.”
“Mary Beth made my shopping experience so much better. Home improvement projects can get expensive, so I really appreciated her taking the time to help me use my Ace coupons by splitting my purchase into two transactions. She was incredibly kind, patient and genuinely pleasant to talk to. Great customer service like this makes a real difference. Norridge Ace is lucky to have her, and I’ll definitely be back!”
“Best hardware store around. I missed the free popcorn since covid. They have everything in a very knowledgeable staff that's very helpful. A little overpriced but I think you're paying for the service”
“The staff are extremely friendly and go out of their way to help customers. Prices are competitive too. I really like supporting local businesses in preference to big-box stores when I can, and Olson’s Ace Hardware is one of my go-to places.”
“First time coming in here and I was impressed by the selection of paint options. But what most stood out to me was the incredible service I received from Jayleen! She was informative and helpful with assisting me pick out paint for my home. I will definitely be back here for any other items I may need in the future. I recommend asking for her when you come in!”
“Erin was lovely and possibly the reason the business looks more like a model home than a body shop. Dave was very helpful and really went above and beyond in both his work and his explanations/communications with me!”
“We hired Kitchen & Bath Mart to do a full remodel of both our kitchen and bathroom and we could not be happier with the results! Krysti was our designer and she made everything so easy and was a pleasure to work with. We have an almost 100 year old home and her designs made great use of our small, quirky spaces. Bogdan did the install and his work was immaculate! He had both the kitchen and bathroom projects going at the same time and Krysti would come by to check on progress at each step, so everything went smoothly. It felt like no time at all that the work was completed and our old home had some new life. Do yourself a favor and hire KBMart!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.