Cell Phone Stores in Berwyn, IL

“I just wanted to sincerely thank you Veronica. You want out of your way to really help me, when customer service couldn’t even help me. I had such a hard time just simply getting my eSIM card working customer service was quickly to disconnect the call and tell me to go to the nearest cricket store. Which mind you, I had bought the phone online from customer service thinking well they absolutely can help me since I got it online, but after three miserable hours going back-and-forth with customer service I decided to go to the nearest cricket location to me hoping someone anyone could help me understand why a phone I had Just bought Was not connecting to the eSIM that again customer service said it would initially work when I purchased it, again with customer service on the phone. That being said, Veronica listened to me while I vented and I was absolutely saddened by the situation she didn’t give up. I explained to her maybe it was something I did and then she figured it out. She just didn’t give up on me and took the time and I genuinely appreciated that so very much. Again thank you Veronica for going out of your way and helping me today. It’s the little things that really make a difference and she has no idea how much she helped me out and she cared to help me out and didn’t give up. Thank you so very much!!”

“I had an outstanding experience at total wireless thanks to Ely! She was absolutely phenomenal from start to finish. She took the time to understand exactly what I needed and customize a plan that fit both my needs and my budget. Ely was kind, courteous, patient, and incredibly knowledgeable. She walked me through all of my options, answered every question I had, and never made me feel rushed or pressured. She truly cared about helping me find the best solution rather than just making a sale. Because of Ely's exceptional customer service, switching the total wireless was an easy and stress-free experience. If you're looking for someone who genuinely cares about her customers and goes above and beyond, I highly recommend asking for Ely. She is a tremendous asset to total wireless!”

“The customer service of Amaan was very helpful, courteous, and kind. I have been a customer well over a decade. Please find time to thank him for his wonderful services and patience.”

“I would give Miguel B. one hundred stars if possible! Incredibly knowledgeable, super great trouble shooter and patient (with these old-timers) showing us how the phone works + explained the bells & whistles. But most importantly, he answered our questions in terms we could understand. Olivia & Viktor”

“Gus is the representative that assisted me 2 times in 2 different days.he was extremely patient and thorough.i appreciated his help in my new purchase anddd with understanding the phone properly when I fell lost.thanks Gus and the speaker and accessories were on the spot! Great job!”

“I went in to get help activating one of my phones. After few days trying with customer service at home i decided to go the store to see if some one can help me in person. Some guy attended to me at first but walked away and I couldn't find him anymore. Than this gut Jaime stepped in and took over. Very nice very polite and very patient with me. Then boom my phone was activated. I was so appreciative to Jaime. Thank you”