IAA Credit Union is praised for its extremely helpful and timely staff, who provide knowledgeable answers and fast communication. Customers describe a great experience when financing a vehicle, noting how easy & fast the process was. The credit union values honesty, as seen when a staff member corrected a mis‑counted cash deposit and ensured the full correct amount was placed in the account. Employees also show kindness and support, stopping a payment that was supposed to be cancelled by another company. The institution is described as a small town bank with great customer service that goes the extra mile to resolve issues rather than simply saying no or citing policy. Overall, IAA Credit Union offers reliable, friendly, and efficient service.
I worked with Brian as I financed a vehicle for the first time and had the best experience. He had very fast communication and helped me to understand any questions I had during the process. I didn’t realize purchasing a car for the first time could be so easy & fast. I can’t thank you enough Brian for all of your help!
July 2023
It's a good credit union. I've never had any major problems. Just a few annoying website issues.
March 2023
One of the few banks left that still act and feel like a small town bank, great customer service that more often than not when you present them with an issue they go the extra mile to try and help you get to a resolution, they will not just say no, sorry that is not in our policy.
