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“This is my review for this particular location, and not for usps as a whole, thats another story. As everyone knows going to the post office can sometimes be unnerving. Ive had to drop off packages at several where I gulped in line because I felt like I was bothering them simply dropping something off, seeing how others were being talked to. Like the employees absolutely did not want to be there. If you know, you know.
This location however is different. Ive never felt like I was bothering anyone here. Most of them are actually very friendly, Patrick in particular always has a smile for everyone. Even the few that aren't particularly friendly are absolutely not unfriendly either, just more down to business but still helpful when asked for it.
All in all, they all seem to know their job and even multitask and work well together. As far as post offices go they seem to have their stuff together and I absolutely recommend it over any others in the area.”
“I grew up closer to the La Grange location, so I always gravitate to that post office.... it sucks.
The customer service and positive energy at the SUMMIT location is 10/10. Great team. Thank u for your patience and help getting my stuff shipped, and helping me get my passport.”
“I’ve always enjoyed prompt and good customer service at this location.
The only reason I give four stars is because they need to clean up and organise their walk-in customer area regularly .”
“SHELDON 5/5 service
Called me ahead of time to notify that the photo service was down before my appointment.
Helped explain questions I had and was super cool while I was doubting leaving with what I needed but he clearly has experience and patience.
Thanks for the help dude!”
“This is my new local post office and I avoided it the first few weeks because of the awful reviews. Once I finally went I really had no trouble. Not really any lines and Precious is always very nice as well as everyone else here. Never anIssue anytime of day. I had a package mishap only once when a different worker didn’t tell me the address wasn’t coming up for where I was sending it to-so it was returned to me and I had to pay shipping for it twice. Other than that 5 stars and im in here 2-3 times a week at different times during the day.Update like a year later : I wish I could leave another separate review as they really are always so nice here and it’s too bad the old reviews keep the overall reviews of this post office so low. Had a prepaid return but not a box for it (couldn’t use the free priority boxes) was about to buy one when a worker gave me a free box from the back.”
“Walked in there 10 mins before closing time the lady at the front desk still took me in and helped me step by step.
She worked after hours to make sure I got done what needed to be done. Very friendly and professional lady, very patient with me and explained the process to me, will definitely go back to this place if I need services! Thank you!”
“I love this post office is amazing. I always come on Saturday mornings and the representatives always has a smile on their face and the line moves fast. I come here from the south side because of the service.”
“Out of the seven post offices near my house that I visited, this location by far has the most polite employees.
It’s located just minutes off of I-290.
You can find a few free parking spots in front of the building otherwise. Also, there is a parking lot on the other side of the street that can fit more people.
This post office was pretty clean as well.
When I visited, there was only one other person in line.”
“I want to give credit to the postal workers here. They are always polite and truly focus on whoever is at the counter. Yes, the lines can get long sometimes, but that’s only because they take the time to actually help the person in front of them. Even when people ask some pretty senseless questions, the staff stays completely professional and doesn't lose their cool.
I’ve also noticed there aren't any Spanish-speaking workers at the counter, but there are always Spanish-speaking people waiting in line who can translate. It’s a shame that when there's an obvious miscommunication between a customer and the worker, rarely does anyone in line ever steps up or volunteers to help translate. Those who do help are always thanked by postal worker.
Honestly, over the years, I’ve noticed that the people who complain are usually just in a rush and shouldn't have waited until the last minute to come in. Whatever you're mailing might be important, but we all just need to have a little patience.”
“I am always stressed to the max when coming to the post office but my lovely new friend Cherie that works there was so calm and helpful. I had to repackage all of my things twice so I saw her interacting with a lot of people that came through and she is truly such a sweet and kind lady. Also very knowledgeable about her job. Will gladly drive out of the city to come to this post office again.”
“Prompt and courteous service. Small town location helps to offset long lines. If you're looking for expeditious service, this is definitely the right location!”
“I actually drove past two other post offices to come here. It's fifteen minutes from my house, while the other two are less than five. I did this because those offices had extremely low ratings, even if you account for a skewed ratio (generally, unhappy customers rate businesses far more often than happy customers).
I was not disappointed. All I found here was friendliness and efficiency. Darlene was an absolute gem. I honestly did not have the energy to deal with someone grumpy today, and while I don't begrudge anyone having a bad day, I just wanted to see a friendly face, especially since I had an unusual mail request.
The Midlothian post office delivered, pun intended. ❤️”
“I can’t praise the service of USPS enough. My sister sent me a package from abroad, but the local post office put my house number as the zip code, and the address on the mailing label was missing my house number. It’s express mail, but the tracking shows no location. I was so afraid that the package would be lost somewhere. I went on the USPS website and filed an inquiry. A customer service representative from the Westchester post office sent me an email and called me the next day. She explained to me how the shipping works and assured me that she would pay attention to the package when it arrived.
It’s been nine days since my sister sent it out. She was planning to purchase another one and send it to me again. On a whim, I rechecked the USPS tracking and found it had been sent to the Westchester post office this morning. Believe it or not, I got it this afternoon. Awesome service.”
“I recently experienced an issue with some of my mail and contacted my local Post Office. Since then, I’ve been contacted by multiple team members who have been incredibly helpful and genuinely committed to finding a solution. Everyone I spoke with was friendly, professional, and extremely supportive. This level of service has always been my experience when visiting this Post Office. It’s truly nice to know there is such a dedicated and caring group of people working there.”
“I come to ship my orders out here and never had a bad encounter with staff. They however work at their own space. Depending on the day the lines can go to the door and take over 15 minutes to finally get to the front. Putting time aside to make a trip here is key , and having patience is needed. Appreciate this place for serving the community anyways!”
“I was greeted by Janelle with a big smile. Fast service. Hassle free. My new favorite post office. Love the early hours.
There is free visitor parking just north of the building. Walking time to post office maybe 4 mins. Overall I had a great experience.”
“Kenneth is the best. He acknowledges everyone and happy to help. I was going to prioritize mail and he suggested certified to send tax info because as long as it’s postmarked, no penalties. He didn’t have to tell me this option. He saved me some money because he’s kind. This office is always friendly and nice. The other reviews are unfair. This is a small post office, but gets the job done in a friendly way!”
“⭐⭐⭐⭐⭐
I always have a wonderful experience at this post office, thanks to Tim. He is incredibly kind, patient, and helpful every time I come in. He is always so sweet to my son and makes us feel welcome.
One time I didn’t have tape for my package, and Tim went out of his way to help me find some so I could get everything mailed. It’s little acts of kindness like that that make such a difference.
He is always professional, friendly, and willing to help with any questions. Customer service like his is hard to find these days. Thank you, Tim, for making every visit such a positive experience!”
“I have visited this location several times and received good customer service. Although the store is very small it has always been organized. There is not plenty of parking so you might have to park a few spots away. However, there is handicap accessible parking for those who need it. The limited parking is probably the only thing I don't like about this location.”
“Strangely enough I have a fair bit of experiences with many different post offices in the area and this location is by far one of the nicest. The employees have come to recognize me and I am able to joke around with them which breaks the usual PO tension.”
“JANITA is a woman who works at this post office ( 60415 ). She has a lot of positive energy and is incredibly kind to customers. Coincidentally, I was at this post office for the first time, and I can say that I've never met such a nice employee as her.”
“The lovely elderly lady who did our passports was just so kind gentle lovely spoke some words of wisdom to us and said if I was teaching my girls to write cursive I said yes she mentioned how sad that schools are not showing that anymore to students and she said make sure to practice because next time that you're here you will get to sign your own passport. She mentioned I won't be here anymore to witness but for sure you both will be back and that made me sad her saying that but what's overall customer service was amazing”
“I was returning a package today andhad the pleasure of meeting Haseena. She was kind and courteous, and provided great customer service! I was in and out in less than 5 minutes, thanks to Haseena's guidance...and her skills with packing tape! Thanks Haseena!”
“We've lived here for 19 years and the staff has always been great. We regularly mail packages to loved ones and they've always been helpful, courteous, and professional. Our mail couriers have always been the best too. Can't say enough great things about our Postal workers in Posen.”
“I went in today about a package I didn’t receive and everyone was nice! BUT BALIEY found my package and was a pleasure deal with! THANK YOU MAYWOOD POST OFFICE”
“This is my favorite post office, Tiffany & David are the best & have gone over & beyond since I began mailing my packages from here in 2020. I sell & ship rare plants & they've always gotten to their destination when I mail from this post office. I've had issues at other locations but this one has consistently followed through & been super nice. I'll always come here & am grateful for them!”
“For years, I’ve received good service at this post office. I was there today and was warmly welcomed by the post office employee. I only wish they had more parking spaces.”
“I had such a wonderful experience at the USPS today thanks to Donae! From the moment I walked in, she greeted me with a genuine smile and a friendly attitude, which honestly made such a difference. She helped me with a return, walked me through certifying a piece of mail, and even took the time to schedule my passport appointment.
What really stood out to me was her patience and kindness. At other locations, I’ve sometimes felt rushed or like my questions were an inconvenience, but with Donae, it was the complete opposite. She made everything simple, efficient, and pleasant and I truly left feeling grateful for her help.
Thank you, Donae, for going above and beyond and making my day a little brighter. You’re an example of what great customer service should be!”
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“I had a good experience. Postal clerk helped me out with everything I needed to do to ship of my documents for my passport renewal. It was my first time doing this so I was nervous to do something wrong but they helped me pick the right envelope, stapled my photo on the application and made sure the shipping label was on correctly.”