Chase Bank in Buffalo Grove is known for its accessible location, friendly staff, and full range of banking services. The branch is conveniently situated with easy access from Dundee Rd. and Buffalo Grove Rd., offering ample parking and proximity to shopping and dining options. Customers appreciate the well-lit plaza and the safety provided by regular police patrols. Visitors frequently mention the helpfulness and professionalism of the staff, who take the time to explain banking procedures clearly and ensure a positive customer experience. The branch features a nice lobby, a walk-up ATM, and a drive-thru ATM, although the ATMs dispense only $20 bills. The drive-thru also includes three teller lanes, with two typically open for service. Overall, customers recommend this Chase Bank branch for its exceptional customer service, convenience, and supportive staff, making it a reliable choice for banking needs.
The graph of popular times is not accurate, don't believe it. Also only one notary-banker in the branch, and you will have to wait a long time if the banker is busy. I waited for more than an hour.
October 2024
Good Bank they took care of bogus charges on my credit card
May 2024
Outstanding customer service. Anna and Erica go above and beyond. Very professional and courteous.
