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“Husband needed to replace his dysfunctional phone right away, but TLife app would t pull up the store. Kyung was Great! She was personable, engaging, and gave alot of advice for finding cases, screen protectors, etc. for phones that are newly released. We had to be there for over an hour for the services but it didn't feel like it.”
“Autumn is a very professional and very detailed individual who has patience of Job she’s friendly and so helpful there’s not enough stars for her star performances a very pleased customer”
“Aurelius, Was very excellent even though he was it was closing time he still made sure that he got what needed to be done done he went above and beyond best customer service I’ve ever seen”
“Allex P was very helpful getting my son through a new phone purchase and helping me with a screen problem I had. Even though we arrived at the store late, he was very patient and helpful.”
“My tablet disconnected itself from the internet, which is a huge problem because I run a small business on it. Tyler fixed the problem within minutes! Thank you Tyler”
“Fantastic customer service from Nelly, she was super helpful and patient, I wasn't quite sure which phone to choose but she helped me make the decision and I love my brand new phone. I will be coming back with friends and family.”
“This location Chicago heights T mobile was a great experience today !! The workers are phenomenal Jackie the sales rep was amazing very patience. Cassie the manager was very patience helped out when needed .Dre was amazing this is the BEST Location highly recommended 10 stars…..”
“Mr.Andrew is so helpful and patient with me, perfect guy for the job do all my phone business at this location. It's very rear to find good customer service these days.”
“Initially when contacting xfinity reps about not receiving service , i wasnt met with a desired outcome . I came to this store in hopes that i would get my problems fixed. When bringing up my issues, a helpful associate , Reina, eased everything. She single-handily fixed an issue that 3 reps couldn’t . All within 15 minutes too! Would def recommend”
“Walked into this store today to have my service transferred from one device to another and Quinton R. was excellent with customer service. He greeted me at the door within a few moments of walking in. Took care of my issue and even recommend other services. I would recommend coming here and working with him.”
“Nancy is soooo good! She's knowledgeable, she's kind, she's assertive and I love how she just knows her job. It's already stressful enough being older in a digital world. She made things so easy. Thank you so much Nancy for treating us so well. We'll be coming to your for everything now.”
“Bee was so appreciated. I went in on my break yesterday since I worked across the street and needed to transfer over from Verizon. Super informative and personable. I had to leave before we could finish porting my number over, but when I went back in this evening and it was nice to have the same great customer service. Was automatically greeted, put in the queue and was asked if I needed a seat since there seemed to be a rush going on at the time. All the staff this evening were very accommodating. Had some good laughs with the staff. Keep it up. That’s rare to have in customer service.”
“Alex at TMobile was amazing! Literally had to start service and he went above and beyond. If you need gooooood customer service stop on in and ask for him! You won’t leave disappointed”
“Good place, they been helping me alot + there one Is particular worker there that been helping for the pass 3 month n I like that about the store. That they are Willing to help.”
“Justin and Zeshan are so amazing! I took a dive into my pool with my old phone and it wouldn't come back to life, they were so patient and knowledgeable in directing me and my fears of never retrieving my life back that exists on my phone. Thank you!!!!!”
“The gentleman who helped me was nice. Paid a bill and got out of there in about 10 minutes…took so long because he was on a call when I arrived, but he did acknowledge my presence, so I didn’t mind.”
“My experience in the past has been really great, up until today, the 25th of February. Branden has been professional, but the young lady with the small twists/dreads that wears glasses, (I can’t properly pronounce her name, but it starts with an “A” and she’s AM) she needs training in professionalism and learning to handle difficult customers such as myself. Her demeanor was a bit off since the day before, but I bypassed it for the sake of service.
I’ll continue working with Branden, but the young lady I don’t want to do any transactions with her moving forward.”
“The employees are very knowledgeable. Took their time with me. Not all Metro stores are good. This one is by far one of their best stores. Thanks for all your help.”
“I was at your store on 30 and 41 in Schererville Indiana and I was helped by a young lady named Alexis? She was the kindest most patient most considerate explained everything all the benefits any drawbacks everything she was very patient she treated other customers fairly as I saw she was helping a few people and a very positive she would be one of my most valuable employees if I had a business very very efficient I believe she could go very highly in a position hire even than that she knows how to talk to people and I don't mean lie I mean she knows how to explain things without seeming demeaning she's just a real gem I will ask for her when I buy all four of my sons their graduation presents from the Verizon store there so thank you for hiring such a girl”
“I just want to say that I came into this T-Mobile location on Cicero in CrestWood roughly 30 mins before closing with 6/7 people in front of me. Malonye and Jermaine did not hesitate to assure me that even though they were closing with a full store of customers they were going to fully assist us all. It is currently 7:35pm and they are fulfilling the needs of the customers. I appreciate their patience and professionalism.I will be returning because this was not the initial store that I came to.”
“Saul is an AWESOME T-Mobile representative. Not only does he take time to help those who may be feeling overwhelmed, but he does it all with a caring tone. Great job T-Mobile, putting him on your management team.”
“This is the best Boost on Halsted located 11105 s Halsted my boy Izzy always got a good deal going for new and loyal customers that need a phone anytime u need help with a problem or a promotion just go see Izzy he’s definitely going to make it happen for u he always takes the extra step I’ve been dealing with him personally for 7 years now”
“AMAZING!! OUTSTANDING!! David, Pedro and kalen fixed what the xfinity store on 95th and western could NEVER. They were friendly, knowledgeable and resourceful. The manager (David) needs to show other managers how a store should be ran. Just skip the xfinity store on 95th and western and come straight to this one.They gave me hope for xfinity again.”
“I went into this Xfinity store to return some equipment. I was greeted by a pleasurable representative named Kayla. I explained to her that I was returning my equipment and she made the process quick and very simple. I would like to thank Kayla for completing my transaction with ease.”
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“AWESOME, EXCELLENT SUPERIOR!!
D'iyress Quinton,Quida and Josilyn worked tirelessly and efficiently to satisfy us with our phone selections. Even when we came back to upgrade and change phones, they went to the limits to make us happy. They were EXTREMELY patient with us making sure we understood info re: new phones and how to use them. Never have had more outstanding service at Verizon before. Kudos to this entire group!!”