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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Vivek —is the guy to see at Glen Ellyn , Illinois, Verizon store. Spent time with us, informed us of promo’s, and friendly. What more can you ask for now a days you. 6/5/2024”
“Emalie was very helpful and great Verizon representative. Knowledgeable and multitasking. Most importantly is super friendly and went above and beyond to help us out. Thank you !”
“I recently went in for an upgrade, and Daniel patiently walked me through the process, showing me my options. He was very informative and kind. He even saved my family a good chunk of change on our monthly bill by discussing our add-ons. I ended up with a new phone and a lower monthly bill. I will definitely be going back for my next phone, and I'll be talking to Daniel for it!”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“Ali did a really great job and fix my mobile in like 20 minutes which I was about to throw away because other shop person told me that it can’t be fixed and he also offer low price ?”
“Charlene did an amazing job at helping me with the issues i was having on my phone. As someone who's not exactly "tech savvy" I appreciated how patient she was with me. :)”
“Raul was great to work with made the whole experience of upgrading phones less stressful. Went out of his way to explain the whole process and even applied the screen protectors for us days later.”
“Wow...
They are amazing.
I thought I lost everything in my laptop, with the black screen of death.
Dropped off at 10am ready at 1pm.
Very friendly, Clean place
Top notch”
“Mark went out of his way to help me switch to Verizon phone, internet, and streaming. I am immensely impressed with both mark and Eduardo who took over helping me when Mark had to leave for an appointment. I would recommend them to anyone!”
“Although I did not end up going with AT&T, I have to highlight the exceptional service I received from Spencer. From the very beginning, he demonstrated a level of professionalism, product knowledge, and customer care that is truly rare in today's sales environment. Spencer took the time to thoroughly explain all my options, presented incredibly competitive pricing, and ensured I had all the information I needed to make an informed decision—without ever making me feel pressured. His approach was respectful, honest, and customer-focused from start to finish. I’ve worked with many sales professionals over the years, and Spencer stands out as the most professional I’ve encountered. I would highly recommend seeking him out if you're considering AT&T.”
“The service was amazing ! My family and I were able to upgrade our phones with the lovely help of staff ! Highly recommend coming to the AT&T in Wheaton Danada square !”
“Went in to buy some airpods and was greeted instantly by izzy, whole helped me the entire time I was there. He was very attentive and extremely sweet. Izzy made my experience at AT&T wonderful.”
10AM - 7:30PM
2180 W Lake St, Hanover Park
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“This location Bre and Raul are the ppl to come see, they were extremly help, patient, and down to earth they both were quick and knowledgeable in helping me with my phone isssue, and I'll definitely be coming back Thanks again!”
10:30AM - 7:30PM
929 E Irving Park Rd, Streamwood
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“Just had to let you know what a good job Anderson did for me. I was in a desperate situation with my phone and went to my go to Cricket store for help. Anderson understood the problem I was having and was determined to solve it. Anderson is very knowledgeable, patient and doesn't give up. Anderson is an asset to Cricket !”
“Krystal, the new store manager, was amazing! She lowered my bill and made the whole visit easy and super helpful. You can tell she really cares. Keep her around!”
“Jose was awesome ...so helpful and patient he walked me through the whole process of switching to new upgrade my new phone. I've been a cricket customer for 6 years and no one at cricket ever took time to help me so much! Thanks Jose! We will be back”
“I had the best experience at Russell Verizon on Ogden.The sales associate was very fast and knowledgeable. I upgraded to a iphone 16 promax and got the best deal..Thanks again and will definitely be back for more stuff”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“Helpful & remarkably patient -- willing to answer each and every question multiple times to customer's content. Work done is also top-notch -- replaced iPhone screen on an absolutely destroyed iPhone has lasted for far longer than expected/hoped for. Coming back for inevitable future phone repairs. Go here!”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“Adrian went above and beyond for me at the store. He helped me upgrade to a new phone while provided such a wonderful customer experience. He was patient and cracked a few jokes during the whole process. Give this man a raise, he deserves it. Just a wholesome human being.”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“Exceptional customer service. I forgot who helped me but he was a younger man. I came in for the inner screen of my Zflip to be repaired through Samsung Care. Not only did they have a very short turnaround time; they surprised me and fixed an issue I had with my phone that I was complaining about. (Context: I'd gotten my phone repaired a year ago at a different location, and they replaced the back of my phone with a part that said "demo model". Each time I subsequently went back to them, they would give me an issue about having a demo model when it wasn't one.) Anyway, they replaced it for me which was a nice surprise. Even though this place is a drive for me, I'll be frequenting this location for future repairs.
Thanks!”
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
“This is my second time at this store and Alicia has been a life saver helping get a new phone each time. I told her I was trying to stay in my budget , definitely understood. Showed me the phone, activated. She's super helpful did her best to help me asap knowing I was in a rush to work. To anyone who has a habit of having to get a new phone each time and in a rush come to this store. Alicia is definitely someone you can rely on.”
“The screen went out on my phone so I went to a Verizon store to see about getting a new one. I was so disappointed. The tech acted like he did not want to deal with me at all. Someone recommended me to the Verizon store in St Charles. I'm so happy that I went there, I'm 74 and don't know a lot when it comes to the new technology. Amar went beyond to help me find a new phone and get it all set up! This is my go to store from now on. Thank you again Amar!”
“I went to this store because I spoke to someone on the phone and they inadvertently put my information with the previous customers name that they were working with. I spent approximately eight hours with Mario, who worked diligently to correct this error. He was polite, professional and had the patience of a saint. Thank you Mario for all of your hard work.”
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“I live 2 minutes away from the West Chicago store. I don't mind driving extra just to get great service from this store.I have nothing but great things to say about the way this store runs it's business. Always recommend to my friends and family!”